[asterisk-users] OT - Which SIP hardphone with 100 BLF ?

[John Novack]

Olivier wrote:
>
>
> 2010/5/18 Danny Nicholas <danny at debsinc.com <mailto:danny at debsinc.com>>
>
>     Dumb question -- wouldn't it be easier to monitor a web interface
>     than a phone with 100 lights?
>
> Yes and no : operator already has a Flash Operator Panel on its screen.
> Information displayed by FOP is richer (you can see who is talking to 
> who) but operator feels easier with dedicated buttons for both 
> displaying activity and issuing transfers.
>
Of course s/he does. A lesson those of us who have been in the telephone 
industry for a quarter century learned a long time ago.
Users want and like buttons and lights, and systems that don't support 
this in an easy to use manner will not succeed.
DSS/BLF consoles are a MUST for any busy operator, who is expected to 
not only answer and switch calls but do many other tasks during the day
A commonly available feature in many/most systems, and not limited to 50 
or even 100 stations.

John Novack

> I think 100 is the upper limit for both kinds of tools where at a 
> glance, you can see all extensions : I think above a certain user 
> count (120 ?), operator would prefer to specifically query its console 
> to get current specific extensions phone activity.
>
>     ------------------------------------------------------------------------
>
>     *From:* asterisk-users-bounces at lists.digium.com
>     <mailto:asterisk-users-bounces at lists.digium.com>
>     [mailto:asterisk-users-bounces at lists.digium.com
>     <mailto:asterisk-users-bounces at lists.digium.com>] *On Behalf Of
>     *Jose Flores Galicia
>     *Sent:* Tuesday, May 18, 2010 2:32 PM
>     *To:* Asterisk Users Mailing List - Non-Commercial Discussion
>     *Subject:* Re: [asterisk-users] OT - Which SIP hardphone with 100
>     BLF ?
>
>     Hi
>
>     Indeed, limited to only 50 BLF, thats why operator was placed two
>     aastra phones and set a ring group for both.
>
>     Best Regards
>     Jose Flores Galicia
>     <<FloJoSe at gmail.com <mailto:FloJoSe at gmail.com>>>
>     BriefCode && Code Based Training
>
>     2010/5/18 Olivier <oza_4h07 at yahoo.fr <mailto:oza_4h07 at yahoo.fr>>
>
>         On Tue, May 18, 2010 at 11:58 AM, Olivier <oza_4h07 at yahoo.fr
>         <mailto:oza_4h07 at yahoo.fr>> wrote:
>
>             Hi,
>
>             Can you share successful experience with a SIP hardphone
>             supporting 100 BLF ?
>             Which phone would you suggest for that ?
>
>             (In case that matters, each BLF is supposed to SUBSCRIBE
>             to and reflect the state (Idle, Ringing, OnCall) of a
>             local extension.
>
>             Regards
>
>
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