[asterisk-users] Agents

[Lenz Emilitri]

Use Addmember and removemeber instead :)
l.


2010/5/14 Peter Childs <pchilds at bcs.org>

> I've been trying to get the hang of Agents and Queues and I must say
> its a little unclear as to how things work.....
>
> So maybe someone has some better idea....
>
> From what I can work out an Agent is meant to be nothing more than a
> virtual device that can be moved around physical devices... by login
> and logging out. Queues can contain any type of interface not a point
> that is partially well put in the Sark we have just got nore in the
> voi-info website.... It also seams to suggest that Agents are a
> deprecated feature.
>
> AgentLogin.
>
> AgentCallbackLogin is depreciated but what has it been replaced by?
>
> Not sure what AgentLogin is actually useful for.
>
> AgentCallbackLogin in the Management API does not set
> ${AGENTBYCALLERID_${CALLERID(num)}} I guessing this is a error,
> fortunatly I've worked out a way to get round it. (setvar)
>
> The is no way to log an agent in from the Command Line Interface.
>
> AgentLogoff
>
> Easy so long as you know the agent id you need to logoff, which means
> using ${AGENTBYCALLID_${CALLERID(num)}}
>
> Queues really have very little to do with Agents as any type of device
> can be statically on a queue or dynamically added when needed, but the
> info I've found seams to heavily tie the two concepts together.
>
> Peter
>
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-- 
Loway - home of QueueMetrics - http://queuemetrics.com
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