[asterisk-users] adding agent with 2 phones to a queue - SOLVED

[Rob Hillis]

Glad to see I was able to point you in the right direction.


On 03/14/10 23:56, Magnus Benngård wrote:
>
> queue add member Local/1 at agents to 0317998989 penalty 1 as "Magnus
> Benngard" state_interface hint:1 at agents <- did the trick :)
>
> On Sun, 14 Mar 2010 11:38:13 +0100, Magnus Benngård
> <magnus.b at inputinterior.se> wrote:
>
>     I tried,
>
>     [agents]
>     exten => 1,hint,SIP/0317998975&SIP/0317998985
>     exten => 1,1,Dial(SIP/0317998975&SIP/0317998985)
>     and
>     queue add member Local/1 at agents to 0317998989
>
>     sip*CLI> queue show 0317998989
>     0317998989 has 0 calls (max unlimited) in 'rrmemory' strategy (0s
>     holdtime, 109s talktime), W:0, C:1, A:0, SL:0.0% within 0s
>        Members:
>           Local/1 at agents (dynamic) (Not in use) has taken no calls yet
>        No Callers
>
>     did call out from 0317998975
>     sip*CLI> core show hints
>                  0317998975 at inputinterior.se    :
>     SIP/0317998975        State:InUse           Watchers  0
>                  0317998985 at inputinterior.se    :
>     SIP/0317998985        State:Idle            Watchers  0
>                           1 at agents              :
>     SIP/0317998975&SIP/0  State:InUse           Watchers  0
>
>     Looks correct to me... but:
>     sip*CLI> queue show 0317998989
>     0317998989 has 0 calls (max unlimited) in 'rrmemory' strategy (0s
>     holdtime, 109s talktime), W:0, C:1, A:0, SL:0.0% within 0s
>        Members:
>           Local/1 at agents (dynamic) (Not in use) has taken no calls yet
>        No Callers
>
>     Do understand that I have missed something here, shouldn't it be
>     InUse?, Calling the queue (both phone are ringing) and answer gives:
>     sip*CLI> queue show 0317998989
>     0317998989 has 0 calls (max unlimited) in 'rrmemory' strategy (1s
>     holdtime, 109s talktime), W:0, C:1, A:0, SL:0.0% within 0s
>        Members:
>           Local/1 at agents (dynamic) (Not in use) has taken no calls yet
>        No Callers
>
>     I am completly lost. :(
>
>     On Sun, 14 Mar 2010 01:08:53 +1100, Rob Hillis wrote:
>
>         Your best option is likely to be to create a separate context
>         that calls
>         both numbers, like so...
>
>         [agents]
>         exten => 1,Dial(SIP/0317998975&SIP/0317998985)
>
>         ...then add Local/1 at agents to the queue.
>
>         On 03/14/10 00:03, Magnus Benngård wrote:
>         >
>         > Hi!
>         >
>         > We have alot of users who are having 2 phones, 1 fixed and 1
>         DECT.
>         >
>         > I am looking for a way to log them into a queue and let both
>         phone
>         > rings. Let me try to explain:
>         >
>         > 0317998975 is a fixed phone, 0317998985 is a DECT.
>         0317998989 is a queue.
>         >
>         > queue add member SIP/0317998975 to 0317998989 works ofc.
>         >
>         > sip*CLI> queue show 0317998989
>         > 0317998989 has 0 calls (max unlimited) in 'rrmemory'
>         strategy (0s
>         > holdtime, 0s talktime), W:0, C:0, A:1, SL:0.0% within 0s
>         > Members:
>         > SIP/0317998975 (dynamic) (Not in use) has taken no calls yet
>         >
>         > But what i would like to do is something like:
>         >
>         > queue add member SIP/0317998975&SIP/0317998985 to 0317998989
>         >
>         > But that doesnt work. :(
>         >
>         > sip*CLI> queue show 0317998989
>         > 0317998989 has 0 calls (max unlimited) in 'rrmemory'
>         strategy (0s
>         > holdtime, 0s talktime), W:0, C:0, A:1, SL:0.0% within 0s
>         > Members:
>         > SIP/0317998975&SIP/0317998985 (dynamic) (Unknown) has taken no
>         > calls yet
>         >
>         > Did try to add a hint: "exten =>
>         > kalle,hint,SIP/0317998975&SIP/0317998985" just for testing
>         purposes,
>         > that did work:
>         >
>         > kalle at inputinterior.se : SIP/0317998975&SIP/0
>         > State:Idle Watchers 0
>         >
>         > But I cant figure out howto "connect" the queue with
>         "kalle", or maybe
>         > it is not possible?
>         >
>         > /Magnus
>         >
>
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