[asterisk-users] MWI and 1.6.1

[Matt Watson]

I'm having this EXACT same problem, I haven;t been able to narrow down the
cause of it yet, but it seems to me that users are receiving notifications
for voicemails in mailboxes that belong to other people, as sometimes their
mail count magically disappears, which I have been suspecting is when
somebody else checks their VM.

I found the problem also exists in 1.6.2 which is where I first noticed it
(upgraded from 1.4.x to 1.6.2.x).  I tried downgrading to 1.6.1 and the
problem seemed not quite as bad, but I know its still present.  I was
actually quite surprised to find that nobody had previously mentioned the
problem on this list when I came across it so I thought it might of been
something specific to my situation.

Even if you turn the polling options back on in the voicemail conf file the
problem still persists.

We are using all Aastra phones - a mix of 9133i, 9112i, 480, 35i, 57i phones
- but the problem seem unrelated to the make/model of the phone based on
seeing you having the same problem with Polycom's.

Not sure that it should matter, but we are using FreePBX 2.6 ontop of
asterisk and running it in "users and devices" mode (as apposed to the
default "extensions" mode).

If you do a voicemail show users from the Asterisk console it shows the
correct VM counts for the mailboxes, so its not that Asterisk is counting
them incorrectly, it just seems to be sending the notifications of VMs to
the wrong places.

I'm suddenly very glad I;m not alone on this one!

I;m more than happy to do any testing of patches if anybody has any
suggestions.

--
Matt


On Tue, Mar 2, 2010 at 1:36 PM, Dave Poirier <dpoirier at mesd.k12.or.us>wrote:

> We are having an issue with Asterisk 1.6.1 and the MWI turning on when a
> user doesn't have voicemail. We see random MWI lights come on and the phone
> indicates a random number of messages (its been anywhere from 1-14) when a
> server reload is done.
>
> I just checked one user, they have no messages old or new and the phone
> (Polycom IP330) indicates that they have 2 messages. The user will check for
> messages, the system will tell them that they have none and the light goes
> out.
>
> I know that starting in 1.6 Asterisk moved from a polling system to an
> event based system but it's unclear to me what is causing these events to be
> generated. Anyone else experience this? Any tips, suggestions?
>
> Thanks,
> Dave
>
>
> --
> _____________________________________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
> New to Asterisk? Join us for a live introductory webinar every Thurs:
>               http://www.asterisk.org/hello
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-users
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20100304/c48b6212/attachment.htm