[asterisk-users] Carrier needs more call examples

[Peder]

It depends on the issue.  If you have a carrier that has say 5-10 different
routes, they may want to confirm that the issue occurs on the same route
every time, or see if it is hitting the same box on their end.
Theoretically they could gather all the info on their end given the
caller/called numbers and times, but it is easier to make you get it.  I
have one carrier I deal with that pretty much won't accept a ticket without
a packet capture attached to it. 

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Adam Moffett
Sent: Tuesday, June 29, 2010 4:15 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [asterisk-users] Carrier needs more call examples

Ok list users, this is a question born out of curiosity, but if I'm 
having an intermittent problem and the carrier wants some examples of 
calls where the problem happened, what can they actually do with that 
information?

I guess my implementation is relatively simple here and all I've got to 
look at is CDR's and the asterisk log.  Does my carrier have 
tremendously more information they can look at?

I ask because I gave them 2 or 3 examples and they want more, and I 
don't know what difference it makes whether they have 3 examples to look 
at versus 300.


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