[asterisk-users] Asterisk distribution for a Call Center

[Alejandro Cabrera Obed]

Thank you for your comments and suggestions !!!

Now I will start to read about the different products you mentioned,
and take a decission.

By the way, a friend of mine suggest to me Trixbox Pro Call Center
Edition (paying some $$$) because he says this product has several
features directed for a call center like ACD, real-time status of E1
and PRI lines and a so more I don't know they are in Asterisk Now or
Vicidialnow.

Regards,

Alejandro

2010/6/23 Carlo Taguinod <cvtaguinod at gmail.com>:
> VicidialNOW (http://vicidialnow.org/)
>
> On Wed, Jun 23, 2010 at 2:21 AM, Alejandro Cabrera Obed <aco1967 at gmail.com>
> wrote:
>>
>> Dear all, I need to build a PBX based on Asterisk for a call center. I
>> have worked with raw Asterisk but it's hard to work for big
>> implementations think.
>>
>> Also I have worked with Trixbox CE for a small bussines and it was
>> prette good, but I have not have many features like ACD. I know there
>> is another  version called Trixbox PRO -specially Call Center edition-
>> that's not free but has got more features like ACD and billing.
>>
>> I've heart about AsteriskNow and I know it's free.
>>
>> What distribution/version do you recommend to me in order to implement
>> a call center and taking into account I'm not an expert in programming
>> from Asterisk CLI ???
>>
>> Thanks a lot
>>
>> Alejandro
>>
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-- 
Alejandro Cabrera Obed
aco1967 at gmail.com
www.alejandrocabrera.com.ar