[asterisk-users] Asterisk distribution for a Call Center

[Lenz Emilitri]

It really depends on how large your CC will be and how much money is at
stake. :-)
We have a lot of clients who are very satisfied with small call centers
based on FreePBX or Trixbox CE. Of course I would not implement a 500-seats
call center out of a standard CD.
My suggestion is: make sure you have an experienced local consultant handy
in case something goes wrong - in real life, it always does.
Just my two eurocents,
l.

2010/6/22 Alejandro Cabrera Obed <aco1967 at gmail.com>

> Dear all, I need to build a PBX based on Asterisk for a call center. I
> have worked with raw Asterisk but it's hard to work for big
> implementations think.
>
> Also I have worked with Trixbox CE for a small bussines and it was
> prette good, but I have not have many features like ACD. I know there
> is another  version called Trixbox PRO -specially Call Center edition-
> that's not free but has got more features like ACD and billing.
>
> I've heart about AsteriskNow and I know it's free.
>
> What distribution/version do you recommend to me in order to implement
> a call center and taking into account I'm not an expert in programming
> from Asterisk CLI ???
>
> Thanks a lot
>
> Alejandro
>
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-- 
Loway - home of QueueMetrics - http://queuemetrics.com
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