[asterisk-users] ring no answer / RONA versus HangUp

[David Backeberg]

Hello List:

I'm working on a funny scenario, where I'm bouncing calls from a Cisco
call center into asterisk. Cisco call center has some logic that if a
customer calls in, an agent is logged into a given extension... if
Cisco sends a customer call to that extension, and there is a ring
with no answer after a preset amount of time, Cisco concludes the
agent is unavailable, kicks the agent off the queue, and pulls the
customer call back to the front of the queue for the next available
agent.

This is all good.

My problem is that I'm trying to figure out how best to tell asterisk
'let this ring, and don't pick it up,' that is, I want to exercise
that Cisco behaviour that I've described.

I know if I do not do an Answer() that the call is not yet picked up.
However, if I do a HangUp(), is that functionally equivalent? Can you
Hangup() a channel you never Answer() ed?

I know these are pretty basic questions, but I've never thought about
this problem like this before.

I'm going to go ahead and play, but wanted to brainstorm this on the list.