[asterisk-users] Call queues - issues, can't make it work.

[Tarek Sawah]

when you add an agent to a queue the agent should log in try adding member=SIP/301member=SIP/302instead of agent directives.this will ring both phones.. from your output it doesn't seem to be ringing the agents at all.

-- Tarek Sawah

Integrated Digital Systems

CCNA, MCSE, RHCE, VoIP USA: +1 347 562 2308






From: aksel at abacus-it.no
To: asterisk-users at lists.digium.com
Date: Mon, 14 Jun 2010 13:41:20 +0200
Subject: [asterisk-users] Call queues - issues, can't make it work.
















Hello there

 

 

I have been struggling with queues, because
i think this is the right module for our business.

My main goal, is when we receive external
calls, the receptionist should be able to transfer the call to us 

Technicians, and I am trying to add 2
extensions to a queue name [teknisk]

Extension 301 and 302.

 

I have a test setup now which I thought
should look like this:

When a external call come to my external
number (67209611) this will ring for 5 seconds, and then transferred to queue “teknisk”

And I thought that internal
phonex/extensions 301 and 302 would ring.

 

But, when I ring the external number, it
just rings…and rings…until it hang-ups.

 

CLI output shows that the commands are
running, but maybe the wrong way, are the queue command routed to my sip
provider?

 

Info: 67209611 is my public phone number.

90015103 is my cell phone number

301 and 302 are internal extensions in
technician department, which I am trying to route the queue to with the ringall
argument.

This happens:

Reloading MGCP

  == Using SIP RTP TOS bits 184

  == Using SIP RTP CoS mark 5

    -- Executing
[4767209611 at internal:1]
NoOp("SIP/odin.service.ipallover.net-000000d1", "") in new
stack

    -- Executing
[4767209611 at internal:2]
Verbose("SIP/odin.service.ipallover.net-000000d1", "Callerid num
90015103") in new stack

Callerid num 90015103

    -- Executing
[4767209611 at internal:3]
Dial("SIP/odin.service.ipallover.net-000000d1",
"SIP/301,5") in new stack

  == Using SIP RTP TOS bits 184

 == Using SIP RTP CoS mark 5

    -- Called 301

    -- SIP/301-000000d2 is
ringing

    -- Nobody picked up in
5000 ms

    -- Executing
[4767209611 at internal:4]
Queue("SIP/odin.service.ipallover.net-000000d1", "teknisk")
in new stack

    -- Started music on
hold, class 'default', on channel 'SIP/odin.service.ipallover.net-000000d1'

    -- Stopped music on hold
on SIP/odin.service.ipallover.net-000000d1

    --
<SIP/odin.service.ipallover.net-000000d1> Playing 'queue-youarenext.gsm'
(language 'en')

    -- Told
SIP/odin.service.ipallover.net-000000d1 in teknisk their queue position (which
was 1)

    --
<SIP/odin.service.ipallover.net-000000d1> Playing 'queue-thankyou.gsm'
(language 'en')

    -- Started music on
hold, class 'default', on channel 'SIP/odin.service.ipallover.net-000000d1'

    -- Stopped music on hold
on SIP/odin.service.ipallover.net-000000d1

  == Spawn extension (internal,
4767209611, 4) exited non-zero on 'SIP/odin.service.ipallover.net-000000d1'

 

asterisk*CLI>

 

-----------------------------------------------------------------------------------------------------------------------

Agents.conf is default and  i have two
extensions/agents

agent => 301,301

agent => 302,302

 

 

----------------------------------------------------------------------------------------------------------------------

[root at asterisk asterisk]# more queues.conf

 

[teknisk]

music = default

announce = queue-callswaiting.gsm

strategy = ringall

timeout = 15

retry = 0

maxlen = 0

announce-frequency = 120

announce-holdtime = yes

 

member => Agent/301

member => Agent/302

 

-----------------------------------------------------------------------------------------------------------------

Sip.conf

[301]

type=friend

secret=xxxxxxxxxx

host=dynamic

context=phones

mailbox=301 at default            


qualify=yes

callgroup=teknisk

---------------------------------------------------------------------------------------------------------------------

extensions.conf snipped

 

;exten 301

exten => 4767209611,1,NoOp();

exten => 4767209611,n,Verbose(Callerid
num ${CALLERID(num)});

exten => 4767209611,n,Dial(SIP/301,5);

exten => 4767209600,n,Queue(teknisk);

exten =>
4767209611,n,Voicemail(301);          
;Added 06.Mai.10-Aksel

 

 

 

 

Could someone please help me in the right
direction here?

 

 

Med vennlig hilsen

Abacus IT AS

- din Visma Software Partner

 

Tor Aksel Celasun

Mobilnummer 900 15 103

Sentralbord/Support 4000 1850

aksel at abacus-it.no

 

 		 	   		  
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