[asterisk-users] Delay in IVR

[Sasa]

Hi, sorry for my insistence but I would your aid for my problem.
Thanks.

------

   Salvatore.


----- Original Message ----- 
From: "Sasa" <sasa at shoponweb.it>
To: "Asterisk Users Mailing List - Non-Commercial Discussion" 
<asterisk-users at lists.digium.com>
Sent: Thursday, June 03, 2010 9:51 AM
Subject: Re: [asterisk-users] Delay in IVR


> Hi, in trixbox I don't know what create an extension with letter but only
> with number.
> Thanks.
>
> ------
>
>   Salvatore.
>
>
>
> ----- Original Message ----- 
> From: "Kingsley Tart" <kingsley at skymarket.co.uk>
> To: "Asterisk Users Mailing List - Non-Commercial Discussion"
> <asterisk-users at lists.digium.com>
> Sent: Wednesday, June 02, 2010 5:34 PM
> Subject: Re: [asterisk-users] Delay in IVR
>
>
>> On Mon, 2010-05-24 at 14:41 +0100, Kingsley Tart wrote:
>>> On Mon, 2010-05-24 at 15:09 +0200, Sasa wrote:
>>> > HI, I have in 'inbound route' a IVR, with press 1 or 2 the destination
>>> > call
>>> > is always a ring group called '600', my problem is that after press 1
>>> > (but
>>> > this problem is present also with press 2) before that the inbound 
>>> > call
>>> > is
>>> > transfer to extension pass 10/11 seconds !
>>> > In attach log file about incoming call.
>>> > I use Trixbox with Asterisk-1.6.0.10.
>>>
>>> I know nothing of Trixbox but I had a problem with my own dialplan where
>>> there was a delay with the user selecting 0 from my IVR menu. It turned
>>> out that because my extensions all started with 0 (they were real phone
>>> numbers), asterisk thought that the caller might be starting to type one
>>> of the valid extensions and so waited for the timeout (digit timeout I
>>> think) before it went further.
>>>
>>> To see if that's your problem, try seeing whether a menu option that
>>> won't match the start of any of your defined extensions happens more
>>> quickly.
>>>
>>> I got around it by having the IVR in a different context where the
>>> extensions started with a letter, so no entered digits would match.
>>
>> Salvatore,
>>
>> Did this help?
>>
>> -- 
>> Cheers,
>> Kingsley.
>>
>>
>> -- 
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>
>
> -- 
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