[asterisk-users] Answered call not bridged

[Ishfaq Malik]

Hi

The problem is that this is a production server with usually about 10 
concurrent calls going on and also that if I just run a sip debug on the 
customers peer, I still don't know when it's either this issue or if it 
genuinely went to voicemail. That's why I'm trying to consistently 
replicate the issue so I can do a controlled sip debug on it :(

They are using Aastra 51i/2.1.0.2145

Thanks

Ish

On 28/07/10 11:47, Gareth Blades wrote:
> If you run a sip debug at the same time you will get some more usefull
> logs.
> What sip client are you using?
>
> Ishfaq Malik wrote:
>    
>> Hi
>>
>> I've suddenly started encountering a strange issue. Sometimes, when a
>> call is made into our system, an extension answered the phone but I can
>> see no mention of it being bridged in the console. Also, the server does
>> not seem to think that it is answered and then goes to voicemail. We are
>> using asterisk 1.4.17
>>
>> Here is the console output for one of these calls, it was me ringing a
>> customer complaining about the issue
>>
>> [2010-07-28 11:07:25] VERBOSE[6554] logger.c:     -- Executing
>> Goto("SIP/PACK501-480b08c0", "default|xxxxxxxxxxx|1")
>> [2010-07-28 11:07:25] VERBOSE[6554] logger.c:     -- Goto
>> (default,02034684373,1)
>> [2010-07-28 11:07:25] VERBOSE[6554] logger.c:     -- Executing
>> Goto("SIP/PACK501-480b08c0", "enge-xxxxxxxxxx|s|1")
>> [2010-07-28 11:07:25] VERBOSE[6554] logger.c:     -- Goto
>> (enge-02034684373,s,1)
>> [2010-07-28 11:07:25] VERBOSE[6554] logger.c:     -- Executing
>> NoOp("SIP/PACK501-480b08c0", "")
>> [2010-07-28 11:07:25] VERBOSE[6554] logger.c:     -- Executing
>> Wait("SIP/PACK501-480b08c0", "2")
>> [2010-07-28 11:07:27] VERBOSE[6554] logger.c:     -- Executing
>> Set("SIP/PACK501-480b08c0", "CALLERID(num)=PACK501")
>> [2010-07-28 11:07:27] VERBOSE[6554] logger.c:     -- Executing
>> Dial("SIP/PACK501-480b08c0", "SIP/ENGE103|20")
>> [2010-07-28 11:07:27] VERBOSE[6554] logger.c:     -- Called ENGE103
>> [2010-07-28 11:07:28] VERBOSE[6554] logger.c:     --
>> SIP/ENGE103-009140e0 is ringing
>>
>> *** AT this point the customer had answered and I was talking to him!!
>>
>> [2010-07-28 11:07:28] VERBOSE[6554] logger.c:     --
>> SIP/ENGE103-009140e0 is ringing
>> [2010-07-28 11:07:48] VERBOSE[6554] logger.c:     -- Nobody picked up in
>> 20000 ms
>> [2010-07-28 11:07:48] VERBOSE[6554] logger.c:     -- Executing
>> Voicemail("SIP/PACK501-480b08c0", "103 at enge-local|u")
>> [2010-07-28 11:07:48] VERBOSE[6554] logger.c:     --
>> <SIP/PACK501-480b08c0>  Playing 'vm-theperson' (language 'en')
>> [2010-07-28 11:07:50] VERBOSE[6554] logger.c:     --
>> <SIP/PACK501-480b08c0>  Playing 'digits/1' (language 'en')
>> [2010-07-28 11:07:50] VERBOSE[6554] logger.c:     --
>> <SIP/PACK501-480b08c0>  Playing 'digits/0' (language 'en')
>> [2010-07-28 11:07:51] VERBOSE[6554] logger.c:     --
>> <SIP/PACK501-480b08c0>  Playing 'digits/3' (language 'en')
>> [2010-07-28 11:07:52] VERBOSE[6554] logger.c:     --
>> <SIP/PACK501-480b08c0>  Playing 'vm-isunavail' (language 'en')
>> [2010-07-28 11:07:53] VERBOSE[6554] logger.c:     --
>> <SIP/PACK501-480b08c0>  Playing 'vm-intro' (language 'en')
>> [2010-07-28 11:07:59] VERBOSE[6554] logger.c:     --
>> <SIP/PACK501-480b08c0>  Playing 'beep' (language 'en')
>> [2010-07-28 11:07:59] VERBOSE[6554] logger.c:     -- Recording the message
>> [2010-07-28 11:07:59] VERBOSE[6554] logger.c:     -- x=0, open writing:
>> /var/spool/asterisk/voicemail/enge-local/103/tmp/S85HqQ format: wav49,
>> 0xb75e60
>> [2010-07-28 11:07:59] VERBOSE[6554] logger.c:     -- x=1, open writing:
>> /var/spool/asterisk/voicemail/enge-local/103/tmp/S85HqQ format: gsm,
>> 0xb20720
>> [2010-07-28 11:07:59] VERBOSE[6554] logger.c:     -- x=2, open writing:
>> /var/spool/asterisk/voicemail/enge-local/103/tmp/S85HqQ format: wav,
>> 0xa1c850
>> [2010-07-28 11:08:00] VERBOSE[6554] logger.c:     -- User hung up
>> [2010-07-28 11:08:00] VERBOSE[6554] logger.c:   == Spawn extension
>> (enge-02034684373, s, 5) exited non-zero on 'SIP/PACK501-480b08c0'
>>
>> The customer is using Aastra phones but it's happened once with us when
>> I was using a Snom phone.
>>
>> I'm trying to consistently replicate the issue so that I can analyse it
>> properly but have not been able to so far.
>>
>> Has anyone ever experienced anything like this?
>>
>> -- 
>> Ishfaq Malik
>> Software Developer
>> PackNet Ltd
>>
>> Office:   0161 660 3062
>>
>>      
>
>    

-- 
Ishfaq Malik
Software Developer
PackNet Ltd

Office:   0161 660 3062
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20100728/3c79304b/attachment.htm