[asterisk-users] Answered call not bridged

[Ishfaq Malik]

Hi

I've suddenly started encountering a strange issue. Sometimes, when a 
call is made into our system, an extension answered the phone but I can 
see no mention of it being bridged in the console. Also, the server does 
not seem to think that it is answered and then goes to voicemail. We are 
using asterisk 1.4.17

Here is the console output for one of these calls, it was me ringing a 
customer complaining about the issue

[2010-07-28 11:07:25] VERBOSE[6554] logger.c:     -- Executing 
Goto("SIP/PACK501-480b08c0", "default|xxxxxxxxxxx|1")
[2010-07-28 11:07:25] VERBOSE[6554] logger.c:     -- Goto 
(default,02034684373,1)
[2010-07-28 11:07:25] VERBOSE[6554] logger.c:     -- Executing 
Goto("SIP/PACK501-480b08c0", "enge-xxxxxxxxxx|s|1")
[2010-07-28 11:07:25] VERBOSE[6554] logger.c:     -- Goto 
(enge-02034684373,s,1)
[2010-07-28 11:07:25] VERBOSE[6554] logger.c:     -- Executing 
NoOp("SIP/PACK501-480b08c0", "")
[2010-07-28 11:07:25] VERBOSE[6554] logger.c:     -- Executing 
Wait("SIP/PACK501-480b08c0", "2")
[2010-07-28 11:07:27] VERBOSE[6554] logger.c:     -- Executing 
Set("SIP/PACK501-480b08c0", "CALLERID(num)=PACK501")
[2010-07-28 11:07:27] VERBOSE[6554] logger.c:     -- Executing 
Dial("SIP/PACK501-480b08c0", "SIP/ENGE103|20")
[2010-07-28 11:07:27] VERBOSE[6554] logger.c:     -- Called ENGE103
[2010-07-28 11:07:28] VERBOSE[6554] logger.c:     -- 
SIP/ENGE103-009140e0 is ringing

*** AT this point the customer had answered and I was talking to him!!

[2010-07-28 11:07:28] VERBOSE[6554] logger.c:     -- 
SIP/ENGE103-009140e0 is ringing
[2010-07-28 11:07:48] VERBOSE[6554] logger.c:     -- Nobody picked up in 
20000 ms
[2010-07-28 11:07:48] VERBOSE[6554] logger.c:     -- Executing 
Voicemail("SIP/PACK501-480b08c0", "103 at enge-local|u")
[2010-07-28 11:07:48] VERBOSE[6554] logger.c:     -- 
<SIP/PACK501-480b08c0> Playing 'vm-theperson' (language 'en')
[2010-07-28 11:07:50] VERBOSE[6554] logger.c:     -- 
<SIP/PACK501-480b08c0> Playing 'digits/1' (language 'en')
[2010-07-28 11:07:50] VERBOSE[6554] logger.c:     -- 
<SIP/PACK501-480b08c0> Playing 'digits/0' (language 'en')
[2010-07-28 11:07:51] VERBOSE[6554] logger.c:     -- 
<SIP/PACK501-480b08c0> Playing 'digits/3' (language 'en')
[2010-07-28 11:07:52] VERBOSE[6554] logger.c:     -- 
<SIP/PACK501-480b08c0> Playing 'vm-isunavail' (language 'en')
[2010-07-28 11:07:53] VERBOSE[6554] logger.c:     -- 
<SIP/PACK501-480b08c0> Playing 'vm-intro' (language 'en')
[2010-07-28 11:07:59] VERBOSE[6554] logger.c:     -- 
<SIP/PACK501-480b08c0> Playing 'beep' (language 'en')
[2010-07-28 11:07:59] VERBOSE[6554] logger.c:     -- Recording the message
[2010-07-28 11:07:59] VERBOSE[6554] logger.c:     -- x=0, open writing:  
/var/spool/asterisk/voicemail/enge-local/103/tmp/S85HqQ format: wav49, 
0xb75e60
[2010-07-28 11:07:59] VERBOSE[6554] logger.c:     -- x=1, open writing:  
/var/spool/asterisk/voicemail/enge-local/103/tmp/S85HqQ format: gsm, 
0xb20720
[2010-07-28 11:07:59] VERBOSE[6554] logger.c:     -- x=2, open writing:  
/var/spool/asterisk/voicemail/enge-local/103/tmp/S85HqQ format: wav, 
0xa1c850
[2010-07-28 11:08:00] VERBOSE[6554] logger.c:     -- User hung up
[2010-07-28 11:08:00] VERBOSE[6554] logger.c:   == Spawn extension 
(enge-02034684373, s, 5) exited non-zero on 'SIP/PACK501-480b08c0'

The customer is using Aastra phones but it's happened once with us when 
I was using a Snom phone.

I'm trying to consistently replicate the issue so that I can analyse it 
properly but have not been able to so far.

Has anyone ever experienced anything like this?

-- 
Ishfaq Malik
Software Developer
PackNet Ltd

Office:   0161 660 3062
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