[asterisk-users] Fax for Asterisk, capable of receiving from website but not from fax machine !!

[Steve Totaro]

On Tue, Jul 13, 2010 at 4:43 PM, Philipp von Klitzing <
klitzing at pool.informatik.rwth-aachen.de> wrote:

> Hi!
>
> > 'Fax for Asterisk' is a commercial application sold by Digium. This is
> > not their official support channel. Since you paid for the product, why
> > not contact them directly about your problem?
>
> Maybe because having to deal with Digium support is an ... uncomfortable
> experience that I've made twice. It really feels like a "support
> avoidance" system, and you are an unwelcome guest that should please
> leave as soon as possible.
>
> I really hope that Digium takes steps to a) make their behaviour less
> bureaucratic when establishing a support call (try to do that on behalf
> of a clue-less customer of yours and you know what I mean). Also my
> feeling is that b) the level of competence (or familiarity with the
> product in question when it comes to software prodcuts) could use some
> improvement.
>
> If you take a look at the Digium web forum for Skype for Asterisk, for
> example, you will see that any kind of "half-official" answer or helpful
> reaction from Digium's side is by now non-existent - most probably due to
> internal policies. This just doesn't feel right, and many other companies
> haven proven that I can be done differently.
>
> Philipp
>
>
I couldn't have said it better myself.   http://tinyurl.com/3x4yt9k
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