[asterisk-users] MyFuel Express FO - Shortcomings

[Steve Howes]

Did you mean to send this to a mailing list?..

S

On 13 Jul 2010, at 13:33, Alphonse Ogulla wrote:

> Re-sent copying UNON and Expand Technologies. Apologies for the omission.
> 
> Rgds,
> Alphonse
> 
> On Tue, Jul 13, 2010 at 3:27 PM, Alphonse Ogulla <aogulla at gmail.com> wrote:
> Dear Esther,
> 
> The foregoing mail notes sent to Expand Technology refer, in view that you were not copied in the initial correspondence.
> 
> We were hoping that Expand Technology would make a comeback today with a course of action to resolve certain shortcomings flagged in MyFuel Express but unfortunately this has not been the case. 
> 
> Kindly contact Expand Technology and make it clear that we need the five critical elements resolved in the next 7 days to enable us progress with the system upgrade as planned.
> 
> An improved version of MyFuel Express should be released speedily without unnecessary mention to the ToR, more so because we are requesting minute revision to code in beta stage and not significant modification or new functionality in a final product.
> 
> Please follow up on our behalf and revert with firmed up dates when we can get a new version of MyFuel Express without the listed drawbacks.
> 
> Best Regards,
> Alphonse Ogulla
> 
> 
> ---------- Forwarded message ----------
> From: Jacques de Gersigny <j.degersigny at expand-technology.com>
> Date: Mon, Jul 12, 2010 at 8:34 PM
> Subject: Re: MyFuel Express FO - Shortcomings
> To: Alphonse Ogulla <aogulla at gmail.com>
> Cc: Lovena Modelly <l.modelly at expand-technology.com>, James Gathoga <j.gathoga at expand-technology.com>, Simon Beamish <simon.beamish at unon.org>, Sanjita Sehmi <sanjita.sehmi at unon.org>, Sheila Cardovillis <sheila.cardovillis at unon.org>
> 
> 
> Hi Alphonse, Simon,
> I'm in a Business trip and I will get back on monday next.
> Rgds,
> JDG
> 
> 
> On 8 July 2010 16:05, Alphonse Ogulla <aogulla at gmail.com> wrote:
> Dear Jacques,
> We tried getting you on phone in the office at noon (Kenya time) but unfortunately you had stepped out for lunch. We however managed to get hold of Lovena and briefly deliberated the critical items in the ensuing email. In principle, we agreed to address these drawbacks in the following manner:
> 
> 1) Expand Technologies to resolve items 1a (card printing) and 1c (bank card & cheque payment currency) without further deliberations..
> 2) Refer to the final signed TOR for items 1b (card transfer) and 1d (FO direct topup). I shall get the final TOR from Easther Wanjoga of Kenya Shell Ltd.
> 3) Lastly, Expand Technologies to check if the chip card has "sufficient" space to store the expiry date in order to implement item 1e (card validity).
> 
> I'm also made to understand that you called Simon Beamish and discussed further the items listed above. Kindly look into these issues keenly and revert with a proposal on headway latest by Monday 12th July AM. Please remember to copy Shell in your rejoinder.
> 
> Looking forward to hearing from you soon.
> 
> Best Regards,
> Alphonse Ogulla
> Tel: +254 20 7621510
> Mobile: +254 723 465172
> 
> 
> On Mon, Jul 5, 2010 at 12:15 PM, Alphonse Ogulla <aogulla at gmail.com> wrote:
> Dear Jacques et alia,
> 
> We have identified certain shortcomings in MyFuel Express Front Office (FO) software that we need rectified as soon as possible and in-time for the go live scheduled for next month. The critical elements should be given uttermost priority as it is impossible to commence printing and issuing of cards with the listed drawbacks still in place.
> 
> 1) CRITICAL ELEMENTS
> 
> a) Card Printing and Personalisation
> Increase padding on the left margin so that the card holder name, description and vehicle registration do not print on the UN logo.
> 
> b) Card Transfer
> The required functionality should be transfer of card value on the e-purse and not transfer of the card-holder particulars to another card as is currently the case.
> 
> c) Local Epurse Remote Top-up (Bank card & cheque payment)
> Currently only the cash top-up function has the option of selecting the paying currency. A similar option is required for the bank card and cheque top-up since many clients run US$ transactions on their credit/debit bank cards. Similarly, US$ account holders have cheque books for US$ transactions only.
> 
> d) Front Office Direct Top-up
> The FO lacks direct top-up capability whereas there is a card reader/writer directly connected to the FO. A work-around has been implemented by connecting a hand held POS to the Ethernet network to download and effect the actual top-up on the card. This two step procedure is time consuming and shall drastically slow down the top-up process at the station.
> 
> e) Client Management - Card Validity
> Provide entry for expiry date i.e. dd/mm/yyyy instead of number of years since client contracts expire on specific dates and not at the end of the year.
> 
> 2) IMPROVEMENTS
> 
> a) User Management -> User Rights
> Group the list of functions into various roles to ease creation of a new user. We acknowledge that new users shall not be created frequently but currently one has to chose from over 200 different functions/rights when defining a user for the first time.
> 
> 3) IDENTIFIED BUGS
> 
> a) Selecting Client -> Client Management menu function gives an Application Error dialog box with the following text before opening the client management window
>  "An unknown error has caused this action to abort! If this error is recurrent, please report it to Expand Technologies"
> 
> b) Local Epurse Remote Top-up
> Payment Type: Cash
> Amount Received: 1000
> Amount to be topped-up: 1000
> Change Due: .00
> 
> Then reduce the amount received to 100 and top-up card. The card is still toped-up with KSh 1000 whereas it should have been Sh 100.
> 
> Kindly let us know when we can have the above listed deficiencies in MyFuel Express fixed and when a revised/update version of MyFuel Express FO can be installed on the test environment.
> 
> Best Regards,
> Alphonse Ogulla
> COU Consultant
> 
> 
> 
> 
> -- 
> Jacques de Gersigny
> 
> -------------------------------------
> Expand Technology (Holding) Limited
> 4th Floor, Sun Trust Building,
> Edith Cavell Street,
> Port-Louis, Mauritius
> 
> TEL: +230 203 8800
> FAX: +230 213 0802
> SKYPE : jacques.expand
> 
> www.expand-technology.com
> 
> Business Registration Number: C07051433
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