[asterisk-users] Snom vs Polycom

[Loic Didelot]

Hello,
I confirm that the DND button is indeed a problem on the Snom phones. It
is just below the "Transfer" button which is somehow the most used
function button. The problem 'I can place calls but no one can reach me'
is our number one support question. Advising the user to check the DND
status solves the problem. On the 8.0 series this is problem is solved
as the the DND function is really, really visible once it is activated.
I guess Snom could program a similar visibility for the 3 series.

I prefer Snom phones over Polycom phones because they offer a much
better feature set:
 - total control of the phone via http
 - phone can call action urls (http) on many different actions
 - transfer on hangup (blind and attended)
 - different options for mass deploying that do not require dhcp.



Best regards,
Loic Didelot.


On Sun, 2010-01-24 at 11:22 -0600, Karl Fife wrote:
> I use both both Polycom 650's & Snom 370's daily.  They're both good phones.
> IMO when it comes to the nuances & details of actually USING the phones to 
> get work done (dialing numbers, answering calls, PROVISIONING a group of 
> them and managing their firmware, updates etc), I find the Polycom phones to 
> be an easy choice.  I haven't actually used the Snom 8xx series yet to get 
> real work done, but many of the 370 characteristics I speak to are appicable 
> to the 8xx .
> 
> Essentially it's the little usability details that make me prefer the 
> Polycoms.  For example:
> --I can adjust the volume easily without looking AND without fat-fingering 
> some DTMF tones--very good haptics.  With the Snom you have to look and 
> guide your fingers to the volume buttons or you'll inadvertently beep some 
> DTMF's.  Dumb.  So too the MUTE button.
> --With the Snom it's very easy to leave DND ON accidentally.  The indicator 
> is tiny.  Imaging leaving yoru phone on DND all morning :-).
> --Another DUMB charactaristic of the Snom is that you can't 'hang up' NOR 
> change SIP registrations without actually placing the receiver back in the 
> cradle.  WTF?  Some won't care about this but if you ever switch between 
> registrations it will drive you crazy--you can't just leave the phone wedged 
> there on your shoulder and change 'lines'!  You have actuall physically 
> replace the handset, change lines and lift it again.  Furthermore if you 
> 'end call' it will play dial tone again immediately, and there's no way to 
> shut it up without replacing the handset.  This is particularly irksome with 
> certain headset configurations, but even if you've just got the phone wedged 
> there on your shoulder for 20 seconds while you look up another phone 
> number. IMO there's a lot of silly stuff like that on the Snoms.
> --Polycom speakerphone is better--not so much for how it sounds TO ME, but 
> how I sound for the CALLED party.  That's where the biggest (and IMO the 
> most important) difference is between speakerphones.
> 
> None of this is earth-shattering, but I imagine this is precisely what you 
> are looking for by asking for subjective opinions.
> 
> -Karl
> 
> 
> ----- Original Message ----- 
> From: "Alex Samad" <alex at samad.com.au>
> To: <asterisk-users at lists.digium.com>
> Sent: Friday, January 22, 2010 3:19 PM
> Subject: Re: [asterisk-users] Snom vs Polycom
> 
> 
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-- 
Loïc DIDELOT
MIXvoip S.a.
Tel: +352 20 3333 20
Fax: +352 20 3333 90
ldidelot at mixvoip.com
http://www.mixvoip.com