[asterisk-users] Set CDR userfield for Queues

[William Stillwell (Lists)]

"setinterfacevar=yes"

Needs to be under each queue

What does your dialplan end up looking like?

I would like to add to mine, and stop running a cron job..

exten => 5000,1,Answer
exten => 5000,n,Queue(5000|rn)
exten => 5000,n,VoiceMail(5000,u)
exten => 5000,n,Hangup


-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Deep D
Sent: Friday, January 22, 2010 1:15 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Set CDR userfield for Queues

The 'h' extension worked. Thanks.

The other option of 'memebermacro' did not work.  On the asterisk
console I could see that the macro is executed and cdr userfield is
set when agent answers the call, but the userfield doesn't show up in
the generated cdr.

Also I had one more question. Doesn't "setinterfacevar=yes" work when
it is declared in the general section? I had to declare it for each
queues.



On Fri, Jan 22, 2010 at 10:37 PM, Carlos Chavez <cursor at telecomabmex.com>
wrote:
> On Fri, 2010-01-22 at 20:25 +0530, Deep D wrote:
>> I want to do something like this
>> exten = 1234,n,Queue(6000,c)
>> exten = 1234,n,Set(CDR(userfield)=${Agent})   ;; where Agent is the
>> agent who answered the call
>> exten = 1234,n,Hangup
>>
>        Actually because the user will hangup within the Queue application
you
> cannot do that.  You will have to use the h extension to make the change
> to the userfield.  Something like this:
>
> h,1,Set(CDR(userfield)=${MEMBERINTERFACE})
>
>        Make sure you have setinterfacevar=yes in your queue.conf so that
> variable is created when the user is connected to the agent.  Another
> possibility is to run a macro by using "membermacro=somemacro" and set
> the userfield within that macro.  I think that option is only available
> on Asterisk 1.6.X and not for older ones though.  You can also run an
> AGI script (you can set it as an option in the Queue commando) that will
> set the userfield as this AGI is run just before the call is bridged to
> the agent but the ${MEMBERINTERFACE} is already set.
>
>
> --
> Telecomunicaciones Abiertas de México S.A. de C.V.
> Carlos Chávez Prats
> Director de Tecnología
> +52-55-91169161 ext 2001
>
> --
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