[asterisk-users] queue groups in asterisk 1.4

[Lenz Emilitri]

Maybe I'm saying something stupid, but I thought this was what
shared_lastcall would do with a leastrecent strategy.

; shared_lastcall will make the lastcall and calls received be the same in
; members logged in more than one queue.
; This is useful to make the queue respect the wrapuptime of another queue
; for a shared member
;
shared_lastcall=no

I did not really try it, just read the docs.
l.




2010/1/20 Steven Alligood <steve at bluehost.com>

> This email is not a question, but a potential solution to any who have had
> the same issue I have faced.
>
> If you have agents logged in to multiple queues at the same time, Asterisk
> does not handle the answering of those queues in any set order or sequence.
>  It has no way of prioritizing calls in between the shared queues, to
> guarantee that the queue with the call that has the longest hold time will
> be answered next.
>
> If Asterisk is configured with several queues and all queues have calls
> waiting, when an Agent becomes available, Asterisk randomly picks the queue
> that will be answered next. This can be a problem adversely affecting
> service levels since the queue with the call having the longest hold time
> may be essentially ignored for several cycles of available agents.
>
> To fix this issue, we had a custom patch written for the 1.4 branch.
>  Digium has decided to not include it in the 1.6 branch, so I am making the
> 1.4 patch available for any who want or need it.  It works well on 1.4.19.1,
> but I have not tried it on anything after that (I am currently running 1.6
> and have the issue back again).
>
> Questions are always welcome, though I may or may not have the answers, as
> I am not the coder, just the asterisk admin.
>
> As always, if you need it/ want it in your production systems, it would be
> good to send an email to Digium letting them know that.
>
> -Steve
>
> Patch at:  http://mirrors.bluehost.com/asterisk
>
>
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-- 
Loway - home of QueueMetrics - http://queuemetrics.com
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