[asterisk-users] Beginners Guide to setting up a Call Centre

[Stephen Davies]

2010/1/15 Doug Lytle <support at drdos.info>

> > Decide if you are going to be a zealot for your preferred approach
>
> That's a little harsh, wouldn't you say?  Do whatever your most
> comfortable with.  But, to call me and those like me a zealot, for
> offering advice that was asked for is a little off, in my opinion.
>
>
Hi Doug,

Maybe I read too much into the original poster's question, and I didn't mean
to be harsh.  But I used to get called in often here in South Africa to
sites where the "usual way" wasn't good enough for someone so they'd put the
whole system together the way they thought it should be done and in the
process bumped into all the subtle gotchas that are mostly worked out in the
standard builds.  Then discovered that its harder than they thought it would
be and PBX users are ungrateful b*ggers sometimes and they've walked away.
 Our efforts to recover these installs are always twice the work because
they are tainted by what went before.  But we hate to see failed Asterisk
projects so we try to get them right.

If your objective is to run a simple inbound call centre and get good
metrics into the bargain then a FreePBX-based ISO-install (Elastic,
AsteriskNow, Trixbox-CE, whathaveyou) plus Queuemetrics will have you up an
running in short order.

Build from the bare metal using your-own-install-of-your-preferred-distro
plus raw Asterisk plus dialplan from scratch plus DIY reportage and you'll
be working away after a month and cursing Asterisk.  Once you're an expert
then you may indeed be able to do a better job for your application than the
all-in-one distros.  But not first time.

So apologies to the poster if I read too much into the question, but this is
the sort of situation I thought of.

Steve
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20100115/b9b625c4/attachment.htm