[asterisk-users] Ringing issue

[Ishfaq Malik]

Ishfaq Malik wrote:
> Hi
>
> We run a hosted VoIP service for multiple customers off the same server 
> and I'm having an odd issue with just one customer in particular. We're 
> using realtime in a MySQL DB  and this is their dialplan
>
> *************************** 1. row ***************************
>  context: pcsu-Identifier
>    exten: s
> priority: 1
>      app: Answer
>  appdata:
> *************************** 2. row ***************************
>  context: pcsu-Identifier
>    exten: s
> priority: 2
>      app: Wait
>  appdata: 2
> *************************** 3. row ***************************
>  context: pcsu-Identifier
>    exten: s
> priority: 3
>      app: Set
>  appdata: CALLERID(num)=${CALLERID(num)}
> *************************** 4. row ***************************
>  context: pcsu-Identifier
>    exten: s
> priority: 4
>      app: GotoIfTime
>  appdata: 08:30-17:30|mon-fri|*|*?pcsu-Identifier-work|s|1
> *************************** 5. row ***************************
>  context: pcsu-Identifier
>    exten: s
> priority: 5
>      app: Playback
>  appdata: pcsu-voicemail-file
> *************************** 6. row ***************************
>  context: pcsu-Identifier
>    exten: s
> priority: 6
>      app: Voicemail
>  appdata: 200 at pcsu-local|s
> *************************** 7. row ***************************
>  context: pcsu-Identifier
>    exten: s
> priority: 8
>      app: Hangup
>  appdata:
> *************************** 8. row ***************************
>  context: pcsu-Identifier-work
>    exten: s
> priority: 1
>      app: Dial
>  appdata: 
> SIP/UKGeonumber at carrier&SIP/UKGeoNumber at carrier&SIP/PCSU200&SIP/PCSU201&SIP/PCSU202&SIP/PCSU203&SIP/PCSU204&SIP/PCSU205&SIP/PCSU206|15
> *************************** 9. row ***************************
>  context: pcsu-Identifier-work
>    exten: s
> priority: 2
>      app: Dial
>  appdata: 
> SIP/UKGeonumber at carrier&SIP/UKGeonumber at carrier&SIP/UKGeonumber at carrier&SIP/PCSU200&SIP/PCSU201&SIP/PCSU202&SIP/PCSU203&SIP/PCSU204&SIP/PCSU205&SIP/PCSU206|20
> *************************** 10. row ***************************
>  context: pcsu-Identifier-work
>    exten: s
> priority: 3
>      app: Playback
>  appdata: pcsu-voicemail-file
> *************************** 11. row ***************************
>  context: pcsu-Identifier-work
>    exten: s
> priority: 4
>      app: Voicemail
>  appdata: 200 at pcsu-local|s
> *************************** 12. row ***************************
>  context: pcsu-Identifier-work
>    exten: s
> priority: 5
>      app: Hangup
>  appdata:
>
>
> I know how daft it looks but they insisted on ringing real UK geographic 
> numbers in the same step as SIP extensions. A while back I changed the 
> initial Answer step to NoOp as the Answer step was distorting our CDR 
> and I hadn't realised that Answer wasn't implicitly required. After I 
> did this the caller stopped hearing a ringing tone when ringing into 
> this dial plan. When I put the Answer step back in instead of the NoOp 
> the caller could hear the ringing tone when dialling in again.
>
> I've tried replacing the Answer with Ringing but I still got silence 
> while the extensions and numbers were ringing.
>
> Any thoughts on this would be helpful and I will be trying to replicate 
> this on out test system.
>
> Thanks in advance
>
> Ish
>   
I should also add, we have no problems with the caller hearing ringing 
with any of the other dial plans on this server even though they start 
with NoOp and not Answer

Ish
-- 
Ishfaq Malik
Software Developer
PackNet Ltd

Office:   0161 660 3062