[asterisk-users] Transferring problem within Queues [edit] Transferring problem with BLF buttons

[Olivier]

2010/12/16 Ishfaq Malik <ish at pack-net.co.uk>

> On Wed, 2010-12-15 at 14:33 +0000, Ishfaq Malik wrote:
> > Hi
> >
> > We are using asterisk 1.4.17 for the apt repository on an Ubuntu server
> > and we're getting an odd problem with one customer using a Queue
> >
> > The queue is called in the dialplan with the options Tn
> > The queue only has one member.
> > Occasionally and starting to get more frequently the caller ends up
> > being initially answered by the wrong extension (i.e. one that is not a
> > member of the queue)
> > Has anyone ever heard of an issue where on call in a queue is
> > transferred but the transfer is actually actioned on a different call
> > that is waiting in the same queue?
> >
> > Thanks in Advance
> >
> > Ish
>
> I've been doing my own testing so can add some more information to my
> initial problem.
>
> I have set up my phone to use hints/subscriptions for the purpose of BLF
> Call A comes in and is answered by User 1
> Call B comes in and is left ringing
> User 1 uses a BLF programmed button on a snom phone to call user 2
> User 2 answers and accepts the call
> User 1 presses transfer on their phone
> Call B (which still has not been answered) is transferred to User 2 and
> not call A which stays on hold!
>
> If I do the same as above but press hold and dial the extension for user
> 2 and then press transfer call A is transferred to user 2 which is what
> I think we all would consider to be the correct behaviour.
>
> Has anyone ever come across this and found a reason (and possibly
> solution) for this issue?
>

Have you tried using features.conf file blind and attended transfers ? Does
it work ?
Have you tried using a non-Snom phone ?


>
>
> --
> Ishfaq Malik
> Software Developer
> PackNet Ltd
>
> Office:   0161 660 3062
>
>
> --
> _____________________________________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
> New to Asterisk? Join us for a live introductory webinar every Thurs:
>               http://www.asterisk.org/hello
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-users
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20101229/e070a41f/attachment.htm>