[asterisk-users] Sangoma U100 failing every Monday - USB port problem or Wanrouter issue?

[Bruce B]

Thanks for the input. I can not replicate the situation as it happens
randomely or maybe over the weekend. However I have sent you all the
requested command and logs in a separate e-mail for your analyzes. The only
thing that stood out at me was the output of "lsusb -v" at the very end
where it timed out.

Since all lines didn't work I am to assume that both module went down but
per my diagnoses with "hwprobe" I could see one unit connected and the other
was not when the problem happened. Simply connecting/disconnecting that unit
or connecting it to another port solved the problem and it showed up in
"hwprobe"

This is an Acer Aspire Revo mini PC. I am wondering if the U100s draw too
much power? The only other USB connected device is the thumb size wireless
connector for the keyboard.

Acer computer:
http://reviews.cnet.com/desktops/acer-aspire-revo-ar1600/4505-3118_7-33777218.html


Looking forward to your analysis.

Regards,
Bruce

On Tue, Dec 28, 2010 at 3:58 PM, Moises Silva <moises.silva at gmail.com>wrote:

> On Tue, Dec 28, 2010 at 11:33 AM, Bruce B <bruceb444 at gmail.com> wrote:
>
>>
>> I appreciate your feedback and let me know what info I can post here that
>> may help resolve the issue (such as output from dmesg or lspci?).
>>
>>
>  Hi Bruce,
>
> The following would be useful for starters:
>
> 1. cat /etc/wanpipe/*.conf
>
> 2. ifconfig -a (from a working and non-working situation)
>
> 3. lspci -v and lsusb -v (from a working and non-working situation)
>
> 4. wanrouter hwprobe verbose (from a working and non-working situation)
>
> 5. /var/log/messages (near the date the problem happened)
>
> Moises Silva
> Senior Software Engineer
> Sangoma Technologies Inc. | 100 Renfrew Drive, Suite 100, Markham ON L3R
> 9R6 Canada
> t. 1 905 474 1990 x128 | e. moy at sangoma.com
>
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