[asterisk-users] Polycom 331 freezes connecting to FreePBX

[Connor Spiess]

On Tue, 2010-08-17 at 09:42 -1000, Ben Schorr wrote:
> Sorry, I should clarify - we have had a similar setup (IPSEC VPN, Polycom 331) working at a different location with a different handset for this same firm.  We've never gotten the phone/VPN to work at this particular site.  I was just trying to explain that it DOES appear to be successfully connecting to the TFTP server that provisions the phones.  The TFTP server is sitting right next to the Asterisk server so if it can connect to one it should be able to connect to the other - basic connectivity, it appears, is working between the sites.
>
> We currently have 57 other Polycom phones (most of them 331s)  working in this system, with the current application, just fine, including maybe 10 that connect over an IPSEC VPN from a 3rd location.
>
> That does give me an idea though...we could take the handset from the failing location to the 3rd location (barely a mile away) and plug it in and see if it works there.  If it does then the problem must be somewhere in the connection and not with the handset itself.  If it doesn't work in the other location either then the problem is probably with the phone and/or it's configuration.
>
> Make sense?
>
> Ben M. Schorr
> Chief Executive Officer
> ______________________________________________
> Roland Schorr & Tower
> www.rolandschorr.com
> bens at rolandschorr.com
>
>
> > -----Original Message-----
> > From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-
> > bounces at lists.digium.com] On Behalf Of David Backeberg
> > Sent: Monday, August 16, 2010 11:04
> > To: Asterisk Users Mailing List - Non-Commercial Discussion
> > Subject: Re: [asterisk-users] Polycom 331 freezes connecting to FreePBX
> >
> > On Mon, Aug 16, 2010 at 4:21 PM, Ben Schorr <bens at rolandschorr.com> wrote:
> > > We gave the phone a static IP address and pointed it to the
> > > configuration server on the remote end that has the CFG files for it.
> > > The phone starts up, downloads SIP and the "new application" and
> > > otherwise seems to be booting normally.  Then it gets to the "LAN
> > > Properties" screen that shows the phone's IP address, MAC address and
> > firmware version and then...nothing.
> > > It just sits there frozen.
> >
> > I have a suggestion...
> >
> > Put back the 'old application', and determine whether the 'new application' broke
> > your phone boot. Since you don't mention changing anything else, survey says it's
> > probably the last thing you changed that broke things.
> >
> > --
Ben,

I have seen when trying to provision a Polycom phone over the WAN using
tftp the phone lock up. Usually this is cause the TFTP transfer is
crashing in the middle of one of the file transfers due the the nature
(UDP). What I did to fix was use ftp or http over the WAN (TCP) or fire
up a tftp server on the local LAN to do the initial provisioning of the
phone, then point it back to the provisioning server across the WAN.

Could be a problem with the link to. Never hurts to give it a try if you
have another office so close.

--Connor
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