[asterisk-users] Odd Issue With Polycom Phones

[Danny Nicholas]

Just a WAG - the speaker button press in the on-hook is being interpreted as
a "flash", resulting in 2 dial actions.

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Sean Brady
Sent: Tuesday, April 20, 2010 3:57 AM
To: asterisk-users at lists.digium.com
Subject: Re: [asterisk-users] Odd Issue With Polycom Phones



On 04/19/2010 02:22 PM, Jay Vocaire wrote:
> I have searched everywhere, but cannot seem to find anyone else talking
about this issue.  Maybe I am just using the wrong search terms.
>
> I am running Asterisk 1.6.2 and multiple Polycom phones all with 3.2.3
(the latest) firmware on them.
>
> I am having an issue with my 550's and my 6000's (but oddly enough, not my
320's).  Whenever a number is dialed on hook, and then the speakerphone
button is pressed, the number is dialed twice.  If the handset is picked up,
or the "Dial" softkey is pressed, the call is only sent once.  This leads me
to believe it is a phone issue, not a * config issue, but I have no way of
telling.
>
> I can verify that there are two call started via the snippet below:
>
>    == Using SIP RTP CoS mark 5
>      -- Executing [3261 at DLPN_IPAUsers:1] Macro("SIP/3271-00000528",
"stdexten,3261,SIP/3261") in new stack
>      -- Executing [s at macro-stdexten:1] Set("SIP/3271-00000528",
"__DYNAMIC_FEATURES=") in new stack
>      -- Executing [s at macro-stdexten:2] Set("SIP/3271-00000528",
"ORIG_ARG1=3261") in new stack
>      -- Executing [s at macro-stdexten:3] GotoIf("SIP/3271-00000528",
"0?6:4") in new stack
>      -- Goto (macro-stdexten,s,4)
>      -- Executing [s at macro-stdexten:4] Dial("SIP/3271-00000528",
"SIP/3261,30,") in new stack
>    == Using SIP RTP CoS mark 5
>      -- Called 3261
>    == Spawn extension (macro-stdexten, s, 4) exited non-zero on
'SIP/3271-00000528' in macro 'stdexten'
>    == Spawn extension (DLPN_IPAUsers, 3261, 1) exited non-zero on
'SIP/3271-00000528'
>    == Using SIP RTP CoS mark 5
>      -- Executing [3261 at DLPN_IPAUsers:1] Macro("SIP/3271-0000052a",
"stdexten,3261,SIP/3261") in new stack
>      -- Executing [s at macro-stdexten:1] Set("SIP/3271-0000052a",
"__DYNAMIC_FEATURES=") in new stack
>      -- Executing [s at macro-stdexten:2] Set("SIP/3271-0000052a",
"ORIG_ARG1=3261") in new stack
>      -- Executing [s at macro-stdexten:3] GotoIf("SIP/3271-0000052a",
"0?6:4") in new stack
>      -- Goto (macro-stdexten,s,4)
>      -- Executing [s at macro-stdexten:4] Dial("SIP/3271-0000052a",
"SIP/3261,30,") in new stack
>    == Using SIP RTP CoS mark 5
>      -- Called 3261
>      -- SIP/3261-0000052b is ringing
>    == Spawn extension (macro-stdexten, s, 4) exited non-zero on
'SIP/3271-0000052a' in macro 'stdexten'
>    == Spawn extension (DLPN_IPAUsers, 3261, 1) exited non-zero on
'SIP/3271-0000052a'
>
> The first hangup was triggered right away (without me doing anything), the
second hangup was me actually hanging up the calling phone.
>
> It does the same thing if I dial an outside line.
>
> Any idea where to start trying to solve this?  Has anyone else seen it,
and can point me to the fix that I could not find with Google?
>
> Thanks.
>
>    

I would recommend that you enable debugging on the peer only and check 
to see if you see two invites come from the phone.  Two invites with 
different call ID's would indicate it is indeed the phone making two 
calls.  One would indicate that it MAY be an Asterisk issue.

Are you using the latest Polycom firmware, btw?

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