[asterisk-users] Evaluating Asterisk

[Stephen Wingfield]

Ted

Funnily enough a Call Center we did for Legal Aid just asked to  
increase from 40 to 60 seats. This replaced the Nortel - the first big  
improvement was ease of configuration.

We have also set up a Directory Inquiry (yes - like 411) that does  
40,000 calls per day. Their reason to go ahead was they wanted more  
stability vis-a-vis (again) Nortel.

If you wish to move beyond 70 - 100 concurrent calls it can become  
more complicated on organising queues, particularly if there is call  
recording that eats resource and so spreads you to more than one server.

You also need to consider how to provide integrated statistics and the  
desktop applications for supervisors to maintain a proper management  
of agents.

Steve

.... you welcome to call : 619 760 7772


On Apr 19, 2010, at 3:06 PM, Ted Foote wrote:

> I am thinking of moving from a traditional PBX to an asterisk box.  
> Many of my leadership group are skeptical of asterisk. So I was  
> hoping to find a call center that is currently using this technology  
> that would not mind spending some time on a conference call to  
> address some concerns that my team has.
>
> Thanks
> Ted Foote
> Allied Business Services, Inc.
> 616-741-0437
>
>
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