[asterisk-users] Evaluating Asterisk

[Leif Madsen]

Ted Foote wrote:
> I am thinking of moving from a traditional PBX to an asterisk box. Many 
> of my leadership group are skeptical of asterisk. So I was hoping to 
> find a call center that is currently using this technology that would 
> not mind spending some time on a conference call to address some 
> concerns that my team has.

I've been using Asterisk in a large-ish call centre (at least 5 physical sites 
combined into a single logical system) that probably does around 5-10 
simultaneous calls at any given time (higher than that on Mondays and Tuesdays 
which are peak days for them).

System heavily utilizes a database for call routing, CDRs, etc... and has been 
running steady for at least the last year.

I've replaced a couple of smaller queue systems as well at other locations with 
Asterisk, and in all cases they are wishing they had done it sooner.

Leif Madsen.