[asterisk-users] queue issue

[Paul Hales]

They don't want to log in, and they want both to ring if they are free -
this is a very large site, so they need to be contactable at all times.

PaulH


Lenz Emilitri wrote:
> I would have them log on with the mobile when they need it, and log
> off when they don't. When the mobile is not present you would simply
> dial the local extension.
> You could have something like:
> local/100 at agents
> that does something like:
> if ( DBSET(has_mobile) ) {
>     dial( Zap/g0/MYMOBILENUM ) 
> } else {
>    dial( SIP/123 )
> }
> and have anothe extension set/reset the has_mobile property in the AstDB.
> You could then call Local/100 at gaents directkly or make it a member of
> the queue (with known issues on some version of *) :-)
> l.
> 2009/9/2 Paul Hales <pdhales at optusnet.com.au
> <mailto:pdhales at optusnet.com.au>>
>
>
>     A situation where staff want a mobile and their SIP handset to
>     share an
>     extension - but to make sure the mobile or SIP handset do not ring if
>     they are speaking on the other one...
>
>     PaulH
>
>
>     Lenz Emilitri wrote:
>     > It depends on what you want to do to people who are queued; if you
>     > want them to be queued, you create a queue with only one member, and
>     > have agents log on and log off as necessary; if you don't want
>     callers
>     > to be queued, likely I would not use a queue but woul dial the agent
>     > straight.
>     > l.
>     > PS. this is quite an unusual requirement, what is it for?
>     >
>     > 2009/9/1 Paul Hales <pdhales at optusnet.com.au
>     <mailto:pdhales at optusnet.com.au>
>     > <mailto:pdhales at optusnet.com.au <mailto:pdhales at optusnet.com.au>>>
>     >
>     >
>     >     I have a _very_ specific situation where I need queues to
>     work in
>     >     a very
>     >     specific manner - I need the queue to only accept one call
>     at a time,
>     >     even though several phones are attached to it.
>     >
>     >     My memory tells me that queues might have even worked this
>     way in the
>     >     distant past (pre 1.0)...but I am willing to be mistaken.
>     >
>     >     Is this even remotely possible?
>     >
>     >     PaulH
>     >
>     >
>     >
>     > --
>     > Loway - home of QueueMetrics - http://queuemetrics.com
>     >
>     >
>     ------------------------------------------------------------------------
>     >
>     > _______________________________________________
>     > -- Bandwidth and Colocation Provided by
>     http://www.api-digital.com --
>     >
>     > AstriCon 2009 - October 13 - 15 Phoenix, Arizona
>     > Register Now: http://www.astricon.net
>     >
>     > asterisk-users mailing list
>     > To UNSUBSCRIBE or update options visit:
>     >    http://lists.digium.com/mailman/listinfo/asterisk-users
>
>
>
>
> -- 
> Loway - home of QueueMetrics - http://queuemetrics.com
>