[asterisk-users] how does "wrapuptime" work in queue.conf

[Lenz Emilitri]

Aht i would do is prepare a music on hold that has embedded the
advertisements ( like one every 20 or 30 seconds) so that the caller hears
more advertisements as the call progresses; and they are queued immediately,
so no time is wasted.
l.

2009/8/27 Andy Kuo <akuoca at gmail.com>

> Hi Barry,
>
> Thank you for the hint, but I forgot to mention that we have a few
> advertisements, and we want the callers to listen to only one at a
> time, and in a round robin or random order.  Using Playback() doesn't
> seem to serve that purpose.  Is there any better way to achieve that?
>
> Thanks.
> Andy
>
>
>
> On Thu, Aug 27, 2009 at 11:56 AM, Barry L. Kline<blkline at attglobal.net>
> wrote:
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> > Andy Kuo wrote:
> >> Hi list,
> >>
> >> I'd like to have the callers to listen to the advertisement (music on
> >> hold) before the agents answer them.  So, I have wrapuptime=10 in
> >> queue.conf, but the call still goes straight to the agents without
> >> delay.
> >>
> >>
> > Andy --
> >
> > wrapuptime is the number of seconds that Asterisk waits between the time
> > a agent hangs up with a caller and the next time that Asterisk sends a
> > call to the newly-available agent.
> >
> > "Wrap up time" gives the agent a few moments to complete his last call
> > and prepare for the next.
> >
> > What you need to do is use Playback() for your advertisement, then
> > Queue() the call.  Otherwise it acts just as you said, provided an agent
> > is available.
> >
> > Barry
> >
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> > =pdMh
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> >
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-- 
Loway - home of QueueMetrics - http://queuemetrics.com
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