[asterisk-users] Queue device state problem

[Danny Nicholas]

To make sure I understand the question:
Problem: when I restart asterisk all the members of the queue are Invalid.

Things I've tried: 
A. When I make a call to one of the members, of the queue, and then check
the state, it turns to "Not in use" for the called phone, and
the queue works fine for that member after.

B. After doing a module reload of the app_queue.so all the members
turn to state "Not in use" and the queue works has expected.

C. When the members, of the queue, do a sip registration the state
also alters to "Not in use" and the queue works fine.

D. I have added in the sip.conf "limitonpeer = yes" and
"call-limit=10" for a better state update of the members.

Here are some things I would suggest:
1. Change your call-limit to 3 or 5 (your agents each have 5 lines?)
2. Make your agents "aggressively" register on a restart (every 90 seconds
or so; sip.conf setting)
3. Make a "call batch" to do a quick call to each line on startup.
Depending on the phone, you can make a call that "auto-answers" and hangs
up, so no agent action is needed.


-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Alexandre
Rodrigues
Sent: Friday, October 30, 2009 8:24 AM
To: asterisk-users at lists.digium.com
Subject: [asterisk-users] Queue device state problem

hello all,

I have asterisk 1.4.26 working on CentOS 5.3 and I have the following
problem:

   - when I restart asterisk all the members of the queue are Invalid.

   - when I make a call to one of the members, of the queue, and then
check the state, it turns to "Not in use" for the called phone, and
the queue works fine for that member after.

   - after doing a module reload of the app_queue.so all the members
turn to state "Not in use" and the queue works has expected.

   - when the members, of the queue, do a sip registration the state
all so alters to "Not in use" and the queue works fine.

   - I have added in the sip.conf "limitonpeer = yes" and
"call-limit=10" for a better state update of the members.

Question:

Is there a simple way of solving my problem without having to do a
module reload of the app_queue.so or having a small sip
re-registration period?


thanks in advance.

Alex

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