[asterisk-users] IVR reports?

[Magnus Kelly]

> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-
> bounces at lists.digium.com] On Behalf Of Carlos Chavez
> Sent: 23 October 2009 22:33
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [asterisk-users] IVR reports?
> 
> On Fri, 2009-10-23 at 22:24 +0100, Magnus Kelly wrote:
> > Hi all,
> >
> > I'm struggling with figuring out how to get management information
> > with regard to where users are within a IVR system. Does anyone have
> > any tips on reporting process available on where users are if call to
> > IVR is disconnected or abandoned?
> >
> 
> 	What we do is build a string with all the options a customer has
> pressed and append it to the userfield in CDR at the end of the call.
> That way we can follow exactly where the customer was throughout the
> call by parsing this string.
> 
> --
> Telecomunicaciones Abiertas de México S.A. de C.V.
> Carlos Chávez Prats
> Director de Tecnología
> +52-55-91169161 ext 2001

[Magnus] Excellent prompt, does this mean it's difficult to get a real time view? 
In the sense of using ivr as a complex queuing system with hold advertorial and then agents at last filter.

By chance do you have a snipe of your dial plan that collects the info?


Thanks