[asterisk-users] Incorrect voice mail format on transfer
John A. Sullivan III
jsullivan at opensourcedevel.com
Thu Oct 22 10:34:28 CDT 2009
Phew! So it's not just me! That's exactly the problem - not leaving the
message but forwarding it (I suppose the correct term rather than
transfer). Thanks - John
On Thu, 2009-10-22 at 10:29 -0500, Robert Grignon wrote:
> I did run into some issues with this as well. I ended up setting
> format=wav and left it at that... It wasn't so much a problem with
> someone leaving a message rather when someone was forwarding messages. I
> would have used wav49 but people were having problems getting wav49 to
> open on their PDA's
>
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of John A.
> Sullivan III
> Sent: Wednesday, October 21, 2009 4:37 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [asterisk-users] Incorrect voice mail format on transfer
>
> I'm sorry - by the lab I meant the end points - it is the same server.
>
> I was not aware that IMAP only stored one format. If I change the
> setting in voicemail.conf, do I still have to worry about the grievous
> warning message about being sure to delete all messages not using that
> format? I would think not but it's a dire enough message that I thought
> I had better ask - John
>
> On Wed, 2009-10-21 at 14:02 -0700, Kyle Kienapfel wrote:
> > It should be reproducible in some way, how was asterisk installed on
> > the server its having a problem? If its from source compare the
> > apps/app_voicemail.c from whats in production with whats getting
> > compiled in the lab.
> >
> >
> > when imap is used only one format is stored you could specify just one
>
> > format:
> > format=wav49
> >
> > On Wed, Oct 21, 2009 at 1:19 PM, John A. Sullivan III
> > <jsullivan at opensourcedevel.com> wrote:
> > Hello, all. I'm running Asterisk 1.6.1.6 on CentOS 5.3 in a
> > multi-tenant environment with IMAP voice mail storage on
> > Zimbra. One of
> > our clients is having a problem when transferring voice mails
> > from one
> > mailbox to another (option 8 in the standard voice application
> > menu)
> > using their Snom 320 and 360 phones.
> >
> > The end results is the final recipient cannot listen to the
> > voicemail.
> > We also email the voicemails in this case (this client is not
> > using the
> > Zimbra email system yet) and they receive an attachment with a
> > name such
> > as "msg0000.wav49_gsm_wav".
> >
> > As strange as it sounds, it almost appears like Asterisk is
> > trying to
> > create a file with an extension of wav49|gsm|wav which is
> > confusing not
> > only the email attachment but also sox which cannot find such
> > a format
> > based upon file extension. Here is what I see
> > in /var/log/asterisk/messages.
> >
> > First, the user doing the transfer:
> > [Oct 21 12:23:17] WARNING[13297] app_voicemail.c: IMAP
> > Warning: SECURITY PROBLEM: insecure server advertised
> > AUTH=PLAIN
> > [Oct 21 12:27:13] WARNING[13303] app_voicemail.c: IMAP
> > Warning: SECURITY PROBLEM: insecure server advertised
> > AUTH=PLAIN
> > [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Sox failed
> > to
> > reencode
> /var/spool/asterisk/voicemail/a10/613/INBOX/msg0000.WAV: An error
> occurred during file processing (have you installed support for all sox
> file formats?)
> > [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Voicemail
> > attachment will have no volume gain.
> > [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Failed to
> > open
> > file: /var/spool/asterisk/voicemail/a10/613/INBOX/msg0000.WAV:
> > No such file or directory
> > [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Sox failed
> > to
> > reencode
> /var/spool/asterisk/voicemail/a10/613/INBOX/msg0001.wav49|gsm|wav: An
> error occurred during file processing (have you installed support for
> all sox file formats?)
> > [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Voicemail
> > attachment will have no volume gain.
> > [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Failed to
> > open
> > file:
> /var/spool/asterisk/voicemail/a10/613/INBOX/msg0001.wav49|gsm|wav: No
> such file or directory
> > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Sox failed
> > to
> > reencode
> /var/spool/asterisk/voicemail/a10/613/INBOX/msg0000.WAV: An error
> occurred during file processing (have you installed support for all sox
> file formats?)
> > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Voicemail
> > attachment will have no volume gain.
> > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Failed to
> > open
> > file: /var/spool/asterisk/voicemail/a10/613/INBOX/msg0000.WAV:
> > No such file or directory
> > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Sox failed
> > to
> > reencode
> /var/spool/asterisk/voicemail/a10/613/INBOX/msg0001.wav49|gsm|wav: An
> error occurred during file processing (have you installed support for
> all sox file formats?)
> > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Voicemail
> > attachment will have no volume gain.
> > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Failed to
> > open
> > file:
> /var/spool/asterisk/voicemail/a10/613/INBOX/msg0001.wav49|gsm|wav: No
> such file or directory
> > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Sox failed
> > to
> > reencode
> /var/spool/asterisk/voicemail/a10/613/INBOX/msg0001intro.wav49|gsm|wav:
> An error occurred during file processing (have you installed support for
> all sox file formats?)
> > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Voicemail
> > attachment will have no volume gain.
> > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Failed to
> > open
> > file:
> /var/spool/asterisk/voicemail/a10/613/INBOX/msg0001intro.wav49|gsm|wav:
> No such file or directory
> > [Oct 21 12:29:44] WARNING[13303] file.c: Failed to write frame
> >
> > Then the recipient trying to open the transferred voicemail:
> > [Oct 21 13:27:25] WARNING[13565] file.c:
> > File /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 does
> > not exist in any format
> > [Oct 21 13:27:25] WARNING[13565] file.c: Unable to
> > open /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000
> > (format 0x4 (ulaw)): No such file or directory
> > [Oct 21 13:27:25] WARNING[13565] app_voicemail.c: Playback of
> > message /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000
> > failed
> > [Oct 21 13:27:37] WARNING[1678] app_voicemail.c: IMAP Warning:
> > Unknown message data: 63 FETCH
> > [Oct 21 13:27:40] WARNING[13565] file.c:
> > File /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 does
> > not exist in any format
> > [Oct 21 13:27:40] WARNING[13565] file.c: Unable to
> > open /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000
> > (format 0x4 (ulaw)): No such file or directory
> > [Oct 21 13:27:40] WARNING[13565] app_voicemail.c: Playback of
> > message /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000
> > failed
> > [Oct 21 13:28:20] WARNING[13565] channel.c: Unexpected control
> > subclass '17'
> > [Oct 21 13:28:50] WARNING[13572] app_voicemail.c: IMAP
> > Warning: SECURITY PROBLEM: insecure server advertised
> > AUTH=PLAIN
> > [Oct 21 13:29:03] WARNING[13572] file.c:
> > File /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 does
> > not exist in any format
> > [Oct 21 13:29:03] WARNING[13572] file.c: Unable to
> > open /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000
> > (format 0x4 (ulaw)): No such file or directory
> > [Oct 21 13:29:03] WARNING[13572] app_voicemail.c: Playback of
> > message /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000
> > failed
> >
> > I've not been able to reproduce it in our lab but I can see
> > and hear it
> > plainly happening for our client. Has anyone else seen this?
> > Is it a
> > bug or a misconfiguration? voicemail.conf has format=wav49|
> > gsm|wav
> >
> > Thanks - John
> > --
> > John A. Sullivan III
> > Open Source Development Corporation
> > +1 207-985-7880
> > jsullivan at opensourcedevel.com
> >
> > http://www.spiritualoutreach.com
> > Making Christianity intelligible to secular society
> >
> >
> > _______________________________________________
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> >
> >
> > _______________________________________________
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> >
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> --
> John A. Sullivan III
> Open Source Development Corporation
> +1 207-985-7880
> jsullivan at opensourcedevel.com
>
> http://www.spiritualoutreach.com
> Making Christianity intelligible to secular society
>
>
> _______________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
> http://lists.digium.com/mailman/listinfo/asterisk-users
>
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--
John A. Sullivan III
Open Source Development Corporation
+1 207-985-7880
jsullivan at opensourcedevel.com
http://www.spiritualoutreach.com
Making Christianity intelligible to secular society
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