[asterisk-users] Incorrect voice mail format on transfer
John A. Sullivan III
jsullivan at opensourcedevel.com
Wed Oct 21 16:37:17 CDT 2009
I'm sorry - by the lab I meant the end points - it is the same server.
I was not aware that IMAP only stored one format. If I change the
setting in voicemail.conf, do I still have to worry about the grievous
warning message about being sure to delete all messages not using that
format? I would think not but it's a dire enough message that I thought
I had better ask - John
On Wed, 2009-10-21 at 14:02 -0700, Kyle Kienapfel wrote:
> It should be reproducible in some way, how was asterisk installed on
> the server its having a problem? If its from source compare the
> apps/app_voicemail.c from whats in production with whats getting
> compiled in the lab.
>
>
> when imap is used only one format is stored
> you could specify just one format:
> format=wav49
>
> On Wed, Oct 21, 2009 at 1:19 PM, John A. Sullivan III
> <jsullivan at opensourcedevel.com> wrote:
> Hello, all. I'm running Asterisk 1.6.1.6 on CentOS 5.3 in a
> multi-tenant environment with IMAP voice mail storage on
> Zimbra. One of
> our clients is having a problem when transferring voice mails
> from one
> mailbox to another (option 8 in the standard voice application
> menu)
> using their Snom 320 and 360 phones.
>
> The end results is the final recipient cannot listen to the
> voicemail.
> We also email the voicemails in this case (this client is not
> using the
> Zimbra email system yet) and they receive an attachment with a
> name such
> as "msg0000.wav49_gsm_wav".
>
> As strange as it sounds, it almost appears like Asterisk is
> trying to
> create a file with an extension of wav49|gsm|wav which is
> confusing not
> only the email attachment but also sox which cannot find such
> a format
> based upon file extension. Here is what I see
> in /var/log/asterisk/messages.
>
> First, the user doing the transfer:
> [Oct 21 12:23:17] WARNING[13297] app_voicemail.c: IMAP
> Warning: SECURITY PROBLEM: insecure server advertised
> AUTH=PLAIN
> [Oct 21 12:27:13] WARNING[13303] app_voicemail.c: IMAP
> Warning: SECURITY PROBLEM: insecure server advertised
> AUTH=PLAIN
> [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Sox failed
> to
> reencode /var/spool/asterisk/voicemail/a10/613/INBOX/msg0000.WAV: An error occurred during file processing (have you installed support for all sox file formats?)
> [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Voicemail
> attachment will have no volume gain.
> [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Failed to
> open
> file: /var/spool/asterisk/voicemail/a10/613/INBOX/msg0000.WAV:
> No such file or directory
> [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Sox failed
> to
> reencode /var/spool/asterisk/voicemail/a10/613/INBOX/msg0001.wav49|gsm|wav: An error occurred during file processing (have you installed support for all sox file formats?)
> [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Voicemail
> attachment will have no volume gain.
> [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Failed to
> open
> file: /var/spool/asterisk/voicemail/a10/613/INBOX/msg0001.wav49|gsm|wav: No such file or directory
> [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Sox failed
> to
> reencode /var/spool/asterisk/voicemail/a10/613/INBOX/msg0000.WAV: An error occurred during file processing (have you installed support for all sox file formats?)
> [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Voicemail
> attachment will have no volume gain.
> [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Failed to
> open
> file: /var/spool/asterisk/voicemail/a10/613/INBOX/msg0000.WAV:
> No such file or directory
> [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Sox failed
> to
> reencode /var/spool/asterisk/voicemail/a10/613/INBOX/msg0001.wav49|gsm|wav: An error occurred during file processing (have you installed support for all sox file formats?)
> [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Voicemail
> attachment will have no volume gain.
> [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Failed to
> open
> file: /var/spool/asterisk/voicemail/a10/613/INBOX/msg0001.wav49|gsm|wav: No such file or directory
> [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Sox failed
> to
> reencode /var/spool/asterisk/voicemail/a10/613/INBOX/msg0001intro.wav49|gsm|wav: An error occurred during file processing (have you installed support for all sox file formats?)
> [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Voicemail
> attachment will have no volume gain.
> [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Failed to
> open
> file: /var/spool/asterisk/voicemail/a10/613/INBOX/msg0001intro.wav49|gsm|wav: No such file or directory
> [Oct 21 12:29:44] WARNING[13303] file.c: Failed to write frame
>
> Then the recipient trying to open the transferred voicemail:
> [Oct 21 13:27:25] WARNING[13565] file.c:
> File /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 does
> not exist in any format
> [Oct 21 13:27:25] WARNING[13565] file.c: Unable to
> open /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000
> (format 0x4 (ulaw)): No such file or directory
> [Oct 21 13:27:25] WARNING[13565] app_voicemail.c: Playback of
> message /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000
> failed
> [Oct 21 13:27:37] WARNING[1678] app_voicemail.c: IMAP Warning:
> Unknown message data: 63 FETCH
> [Oct 21 13:27:40] WARNING[13565] file.c:
> File /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 does
> not exist in any format
> [Oct 21 13:27:40] WARNING[13565] file.c: Unable to
> open /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000
> (format 0x4 (ulaw)): No such file or directory
> [Oct 21 13:27:40] WARNING[13565] app_voicemail.c: Playback of
> message /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000
> failed
> [Oct 21 13:28:20] WARNING[13565] channel.c: Unexpected control
> subclass '17'
> [Oct 21 13:28:50] WARNING[13572] app_voicemail.c: IMAP
> Warning: SECURITY PROBLEM: insecure server advertised
> AUTH=PLAIN
> [Oct 21 13:29:03] WARNING[13572] file.c:
> File /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 does
> not exist in any format
> [Oct 21 13:29:03] WARNING[13572] file.c: Unable to
> open /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000
> (format 0x4 (ulaw)): No such file or directory
> [Oct 21 13:29:03] WARNING[13572] app_voicemail.c: Playback of
> message /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000
> failed
>
> I've not been able to reproduce it in our lab but I can see
> and hear it
> plainly happening for our client. Has anyone else seen this?
> Is it a
> bug or a misconfiguration? voicemail.conf has format=wav49|
> gsm|wav
>
> Thanks - John
> --
> John A. Sullivan III
> Open Source Development Corporation
> +1 207-985-7880
> jsullivan at opensourcedevel.com
>
> http://www.spiritualoutreach.com
> Making Christianity intelligible to secular society
>
>
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--
John A. Sullivan III
Open Source Development Corporation
+1 207-985-7880
jsullivan at opensourcedevel.com
http://www.spiritualoutreach.com
Making Christianity intelligible to secular society
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