[asterisk-users] Call Recording and Posting

[Steve Edwards]

On Tue, 13 Oct 2009, Elliot Otchet wrote:

> To Steve's other point, you could put all of this into an AGI 
> program/script, but you'll still also need a fallback mechanism to 
> actually copy the files to the remote server in the event that it is 
> unavailable/unreachable.  To me, having two lines in the dialplan versus 
> one is no big deal.  Just make sure you add comments for it so your 
> successors know the logic behind the code.

My AGI logs to syslog so I can track and follow up on failures.

The simple task of "can you upload a recording" quickly spiraled out of 
dialplan territory.

It kind of went like this:

1) Can you upload the recording?

2) It takes to long to upload and download the recording. Can you encode 
it to a low bitrate WMA?

3) Some of the recordings are too [loud|quiet]. Can you normalize them?

4) There's too much dead air at the [beginning|end] of the recording. Can 
you trim off the cruft?

5) It takes too long to listen to all of the questions. (My recordings are 
a sequence of pre-recorded questions and caller voice and DTMF responses). 
Can you also upload a recording of just the responses?

6) Can you save all the DTMF responses in a database so we can do some 
reporting.

-- 
Thanks in advance,
-------------------------------------------------------------------------
Steve Edwards       sedwards at sedwards.com      Voice: +1-760-468-3867 PST
Newline                                              Fax: +1-760-731-3000