[asterisk-users] Asterisk Queue & Agent

[Marco Sambo]

Hi all,
I have 2 question.
I have a call center queue with 5 agent; the following are the configuration
files:

*queue.conf*

[name_of_queue]
musicclass = default
announce = queue-name_of_queue
strategy = ringall
servicelevel = 60
context = callcenter
timeout = 60
retry = 5
wrapuptime=15
autopause=no
maxlen = 0
announce-frequency = 60
periodic-announce-frequency=30
announce-holdtime = yes
announce-round-seconds = 10
queue-youarenext=queue-youarenext          ; ("You are now first in line.")
queue-thereare=queue-thereare              ; ("There are")
queue-callswaiting=queue-callswaiting      ; ("calls waiting.")
queue-holdtime=queue-holdtime              ; ("The current est. holdtime
is")
queue-minutes=queue-minutes                ; ("minutes.")
queue-seconds=queue-seconds                ; ("seconds.")
queue-thankyou=queue-thankyou              ; ("Thank you for your
patience.")
queue-lessthan=queue-less-than             ; ("less than")
queue-reporthold=queue-reporthold          ; ("Hold time")
periodic-announce=queue-periodic-announce  ; ("All reps busy / wait for
next")
reportholdtime = yes
ringinuse = no
memberdelay = 3
timeoutrestart = yes

monitor-format = wav
monitor-join = no

member=>agent/1,,Agent 1
member=>agent/2,,Agent 2
member=>agent/3,,Agent 3
member=>agent/4,,Agent 4
member=>agent/5,,Agent 5


*agent.conf*

[general]
persistentagents=yes

[agents]
maxlogintries=3
autologoffunavail=yes
ackcall=always
endcall=no
wrapuptime=5000
musiconhold => default
updatecdr=yes

;recordagentcalls=yes
;recordformat=wav
;urlprefix=CALLCENTER
;savecallsin=/var/calls
custom_beep=beep

agent=> 1,1234,Agent 1
agent=> 2,1234,Agent 2
agent=> 3,1234,Agent 3
agent=> 4,1234,Agent 4
agent=> 5,1234,Agent 5



*FIRST QUESTION*:
if I comment in agent.conf parameters "recordagentcalls" I can record
conversion formed by 2 file (side in and side out) with the name that I
choose by ${MONITOR_FILENAME}, but I loose the information which agent
answer.
If I uncomment in agent.conf the parameter "recordagentcalls" I can view on
file name which agent answer, but I can't choose postfix file name and I
can't record the two side (in & out) audio files.
Someone can help me to record two side (in & out) audio name, with agent id
and a predefined postfix file name ????

*SECOND QUESTION*:
how can I set the queue to play an estimated hold time in queue to the
member in the queue ???? I can play only to agent. Someone can help me ????




Thanks to all for your help

Marco
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