[asterisk-users] Transfers from Queue Calls

[Lenz Emilitri]

A number of our clients has such issues. What we suggest for escalation is
to do a blind transfer to a second-level queue, so that the logging is
correct and even if second-line support cannot handle the call immediately,
you get the functionality and the logging.
Just my two euro cents,
l.



2009/10/6 Darrin Henshaw <darrin.asterisk at gmail.com>

> Hello,
>
> I thought to post this here before my manager starts his own coding
> project to give us a workaround. My situation I'm running into is as
> follows:
>
> 1. A call comes into our Asterisk system, it's trunked from one office
> to another via IAX.
> 2. Call enters a queue and is picked up by one of the agents.
> 3. That agent has to transfer the call, could be for a number of
> reasons the client wanted someone in particular, or maybe an
> escalation(we are a helpdesk).
>
> My problem is that the second part of the conversation after the
> transfer is not logged in the queue_log. Now this is by design from
> what I've found out, but we want the second part of the conversation
> to be recorded in the queue_log as well, for stats reporting for
> reviews of employee performance. Is anyone aware of a relatively easy
> way of implementing this? Whether it's by a patch or something else?
> Basically something similar to audiohook_inherit, which we use to
> allow mixmonitor to continue recording the call after it's been
> transferred. I've looked around, but haven't found anything. Thanks.
>
> Cheers,
>
> Darrin Henshaw
>

-- 
Loway - home of QueueMetrics - http://queuemetrics.com
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