[asterisk-users] Restricting transfers between SIP phones
Philipp von Klitzing
klitzing at pool.informatik.rwth-aachen.de
Thu Nov 26 08:20:35 CST 2009
Hi!
> > So, does anyone know of a way to detect whether a call from a SIP phone
> > is the first step of an attended transfer or an original call?
It could probably work if you put a SIP proxy in between (ref. Kamilio).
> The only way to achieve what you want is to never allow a call to a
> different department when the same phone already has a call on hold.
> This will however stop the (in some places quite common) practice of
> calling the other department to ask a quick question, then returning to
> the original caller.
Workaround: Have a second SIP account on the phone which must be used if
you call the other appartment.
> It could be somewhat tricky to implement as well, but it should be
> doable with call-groups.
With SNOM phones you could use an "Action URL" to catch phone-based
attended or blind transfer actions. The called URL can then trigger
anything you like on your server.
Philipp
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