[asterisk-users] Queues

[Danny Nicholas]

Since followme is "extension-based", you have at least two options.  Option
1 is to have a few extensions designated for "following" where you punch in
the cell numbers as you wish.  Option 2 is to use "day logic" to point to
the "following" guys based on days.    If I were doing option 2, I'd try to
use ASTDB to control this instead of having to code a lot of dialplan, but
that's just me.

 

  _____  

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Travis
Elsberry
Sent: Monday, November 16, 2009 3:50 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Queues

 

I had looked at followme as a solution but ran into the same stumbling block
of having to hard code the cell phone list.  I didn't see a dynamic way of
the list being extensions 12 and 14 on Monday, but changing to extensions 13
and 19 on Tuesday without editing the extensions.conf file manually each
day.  Did I overlook something in how followme works?

----- Original Message -----
From: "Danny Nicholas" <danny at debsinc.com>
To: "Asterisk Users Mailing List - Non-Commercial Discussion"
<asterisk-users at lists.digium.com>
Sent: Monday, November 16, 2009 1:37:04 PM
Subject: Re: [asterisk-users] Queues

It should be realistic, but have you considered just using followme to add
the cell phones to the queue list?

 

  _____  

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Travis
Elsberry
Sent: Monday, November 16, 2009 3:25 PM
To: asterisk-users at lists.digium.com
Subject: [asterisk-users] Queues

 

Hello Everyone,

I'm looking for help/ideas on how to do the following:

I have a couple of people out of many (the couple of people randomly change)
who log into an "on-call" queue.  A call comes in and it rings the "on-call"
extensions, but no one answers.  I would like the call to then try the
cell-phones of just the people that are logged into the "on-call" queue.

I've got the queue setup and the people log into and out of it by dialing
extensions that use AddQueueMember() and RemoveQueueMember() respectively.
I tried using QUEUE_MEMBER_LIST to write to a database list when the call
comes in however it keeps adding duplicates each time the call goes into the
queue.  I'm just not seeing how to pass the call that goes into the queue to
a dynamic list on the way out.  Is attempting something like this even
realistic?

Thanks in advance,
Travis


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