[asterisk-users] Queue device state problem

[Alexandre Rodrigues]

Hi Danny,

Sorry for the late reply. You understood it exactly right, but there
is a problem. I don't have agents, I have members. I would like
something similar to the  application  AgentCallbackLogin. I am not
using AgentCallbackLogin because it was removed in asterisk 1.6.

I  changed my call-limit to one, and the same problem continues when I
restart asterisk. Have you any moore ideias to solve this problem?

Thanks in advance,

Alex

2009/10/30 Danny Nicholas <danny at debsinc.com>:
> To make sure I understand the question:
> Problem: when I restart asterisk all the members of the queue are Invalid.
>
> Things I've tried:
> A. When I make a call to one of the members, of the queue, and then check
> the state, it turns to "Not in use" for the called phone, and
> the queue works fine for that member after.
>
> B. After doing a module reload of the app_queue.so all the members
> turn to state "Not in use" and the queue works has expected.
>
> C. When the members, of the queue, do a sip registration the state
> also alters to "Not in use" and the queue works fine.
>
> D. I have added in the sip.conf "limitonpeer = yes" and
> "call-limit=10" for a better state update of the members.
>
> Here are some things I would suggest:
> 1. Change your call-limit to 3 or 5 (your agents each have 5 lines?)
> 2. Make your agents "aggressively" register on a restart (every 90 seconds
> or so; sip.conf setting)
> 3. Make a "call batch" to do a quick call to each line on startup.
> Depending on the phone, you can make a call that "auto-answers" and hangs
> up, so no agent action is needed.
>
>
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Alexandre
> Rodrigues
> Sent: Friday, October 30, 2009 8:24 AM
> To: asterisk-users at lists.digium.com
> Subject: [asterisk-users] Queue device state problem
>
> hello all,
>
> I have asterisk 1.4.26 working on CentOS 5.3 and I have the following
> problem:
>
>   - when I restart asterisk all the members of the queue are Invalid.
>
>   - when I make a call to one of the members, of the queue, and then
> check the state, it turns to "Not in use" for the called phone, and
> the queue works fine for that member after.
>
>   - after doing a module reload of the app_queue.so all the members
> turn to state "Not in use" and the queue works has expected.
>
>   - when the members, of the queue, do a sip registration the state
> all so alters to "Not in use" and the queue works fine.
>
>   - I have added in the sip.conf "limitonpeer = yes" and
> "call-limit=10" for a better state update of the members.
>
> Question:
>
> Is there a simple way of solving my problem without having to do a
> module reload of the app_queue.so or having a small sip
> re-registration period?
>
>
> thanks in advance.
>
> Alex
>
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