[asterisk-users] SNOM 870

[Remco Barendse]

On Mon, 2 Nov 2009, SIP wrote:

> That's odd. We've had Snom 190s, 320s, and 360s running day in day out
> for years with not a single issue. Maybe we got all the good ones from
> your batch. If that's the case, I thank you for 'taking one for the
> team' as it were. ;)

Perhaps i am REALLY unlucky (or just the batch i bought is really from the 
beginning when there were still issues to be solved)

A summary so far of phones I RMA'ed already (i bought 36 Snom 360's in 
2005) :

5 x Receiver hook broken
3 x Display broken
1 x 360 completely died altogether
2 x power supplies (i switched to PoE to cover that one)

About the receiver hook, it is not the actual switch that breaks, it is 
the plastic "arms" inside the phone that are supposed to keep the hook 
switch in place that get broken. With some care and glue it is possible to 
glue it back together but still.....

I have another batch now ready to send for for repair, 3 power 
supplies, 2 phones with a broken hook switch and 2 more where the display 
is not working anymore.

Rather disappointing numbers for a business phone i would say. I also 
bought 7 units of the 190 which have worked flawlessly

I did not include the receive cord as a malfunction of the phone, i 
consider that normal wear & tear