[asterisk-users] Dead Call But Still Active

[Robert Broyles]

I'm having a strange issue, and not really sure where to even begin to 
troubleshoot it. First let me explain that I have all agents setup 
locally ( local/100 at agents/n)

A call will come in and ring to the agent. When the agent answers the 
call, they just hear a dial tone. Agent hangs up. Asterisk still shows 
the agent as 'in use' in queue status.  And 'show channels' shows that 
the channel is still active.

I have enabled full logging, and noticed this when it happens:

[Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples 
from write factory 0xacfbce0
[Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples 
from write factory 0xacfbce0
[Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples 
from write factory 0xacfbce0
[Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples 
from write factory 0xacfbce0
[Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples 
from write factory 0xacfbce0
[Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples 
from write factory 0xacfbce0
[Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples 
from write factory 0xacfbce0
[Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples 
from write factory 0xacfbce0
[Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples 
from write factory 0xacfbce0
[Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples 
from write factory 0xacfbce0
[Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples 
from write factory 0xacfbce0
[Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples 
from write factory 0xacfbce0
[Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples 
from write factory 0xacfbce0
[Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples 
from write factory 0xacfbce0
[Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples 
from write factory 0xacfbce0

What makes it more strange is that I can ChanSpy on that active channel, 
and I can hear the caller talking to themselves.

The logs also show asterisk bridging the incoming SIP connection with 
the Phone, but when the agent hangs up, it shows the agent as hanging 
up, but it's not closing the bridge.

Any ideas? Where should I begin in troubleshooting this? Thanks!

-- 
Regards,
Robert Broyles
Team Lead - Customer Support Rep
Poornam Inc aka Bobcares
Phoenix, Arizona, USA 602.288.9145



DISCLAIMER  :  This email and any files transmitted with it are property of Poornam Info Vision Pvt. Ltd. This email contains confidential information intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender immediately and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Warning: Although the company has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments.