[asterisk-users] Know who's logged in

[Miguel Molina]

Mr. James W. Laferriere escribió:
>   	Hello Mark ,
>
> On Fri, 27 Mar 2009, Mark Michelson wrote:
>   
>> Mr. James W. Laferriere wrote:
>>     
>>> On Thu, 26 Mar 2009, Mark Michelson wrote:
>>>       
>>>> Miguel Molina wrote:
>>>>         
>>>>> Hi all,
>>>>>
>>>>> For those of you people that use Agents (with Agentlogin, not
>>>>> AgentCallbackLogin) on a call center, I have this need: when the agent
>>>>> logs in, a channel keeps running all the time that the agent is logged
>>>>> in to receive the incoming calls. How do I know which agent logged in
>>>>> (code)? Right now, if I query the login channel, there is no information
>>>>> about which agent is logged on:
>>>>>
>>>>> # asterisk -rx "show channel SIP/303-b2f1c368"
>>>>>  -- General --
>>>>>            Name: SIP/303-b2f1c368
>>>>>            Type: SIP
>>>>>        UniqueID: 1238094839.425549
>>>>>       Caller ID: 303
>>>>>  Caller ID Name: Ext. 303
>>>>>     DNID Digits: 7700
>>>>>           State: Up (6)
>>>>>           Rings: 0
>>>>>   NativeFormats: 0x2 (gsm)
>>>>>     WriteFormat: 0x2 (gsm)
>>>>>      ReadFormat: 0x2 (gsm)
>>>>>  WriteTranscode: No
>>>>>   ReadTranscode: No
>>>>> 1st File Descriptor: 111
>>>>>       Frames in: 6199
>>>>>      Frames out: 4847
>>>>>  Time to Hangup: 0
>>>>>    Elapsed Time: 3h29m16s
>>>>>   Direct Bridge: <none>
>>>>> Indirect Bridge: <none>
>>>>>  --   PBX   --
>>>>>         Context: XXXXXXXXXXX
>>>>>       Extension: XXXXX
>>>>>        Priority: XXXXXX
>>>>>      Call Group: 0
>>>>>    Pickup Group: 0
>>>>>     Application: AgentLogin
>>>>>            Data: (Empty)
>>>>>     Blocking in: ast_waitfor_nandfds
>>>>>       Variables:
>>>>> AVAILSTATUS=0
>>>>> AVAILORIGCHAN=SIP/303
>>>>> AVAILCHAN=SIP/303-0949f890
>>>>> SIPCALLID=Y2MzOTc0NmExYjVkNDNjMzhhY2I1MDMwNTk0NTJkYzQ.
>>>>> SIPUSERAGENT=X-Lite release 1100l stamp 47546
>>>>> SIPDOMAIN=XXXXXXXXX
>>>>> SIPURI=sip:303 at XXXXXXXXXXXXXXXXX
>>>>>
>>>>>   CDR Variables:
>>>>> level 1: clid="Ext. 303" <303>
>>>>> level 1: src=303
>>>>> level 1: dst=XXXXXXXXXX
>>>>> level 1: dcontext=XXXXXXXXXXX
>>>>> level 1: channel=SIP/303-b2f1c368
>>>>> level 1: lastapp=AgentLogin
>>>>> level 1: start=2009-03-26 14:13:59
>>>>> level 1: answer=2009-03-26 14:13:59
>>>>> level 1: duration=0
>>>>> level 1: billsec=0
>>>>> level 1: disposition=ANSWERED
>>>>> level 1: amaflags=DOCUMENTATION
>>>>> level 1: uniqueid=1238094839.425549
>>>>>
>>>>> Is there an option for Agentlogin() to set a channel variable on the
>>>>> login channel that contains the code of the agent that successfully
>>>>> logged in? If not, would this be hard to accomplish by tweaking the
>>>>> chan_agent.c code to do that? It would be a really nice feature. I'm
>>>>> using asterisk 1.4.22.
>>>>>
>>>>> Thanks for any clue on this,
>>>>>
>>>>>           
>>>> There is a CLI command "agent show" which will list all agents. This output will
>>>> show the agent's number, name, whether he/she is logged in, and moh class.
>>>> Similarly, there is a command "agent show online" which will only list logged-in
>>>> agents.
>>>> Mark Michelson
>>>>         
>>>  	There does not seem to be a 'agent' command in 1.4.2x .
>>>
>>> asterisk-2*CLI> core show version
>>> Asterisk 1.4.21.2 built by root @ asterisk-2 on a i686 running Linux on
>>> 2009-01-07 05:57:09 UTC
>>>
>>> asterisk-2*CLI> agent
>>> No such command 'agent' (type 'help agent' for other possible commands)
>>>
>>>  	And he mentions 1.4.22 .  Now unless I've misconfigured my compile of
>>> 1.4 then ...
>>>  	Hopefully there is a differant command ?
>>>
>>>  		Tia ,  JimL
>>>       
>> Just typing the word "agent" will result in the message you see. If you press
>> the <tab> key after typing the word "agent" you should see that one of your
>> options for completing the command is "agent show." This command is definitely
>> in all releases of 1.4. I specifically double-checked and the command works fine
>>  for me in 1.4.22.
>>
>> Mark Michelson
>>     
>
> asterisk-2*CLI> help agent
> No such command 'agent'.
>
> asterisk-2*CLI> agent
> No such command 'agent ' (type 'help agent' for other possible commands)
>
>  	Maybe I've mis-configure my compile options or something but ...
>
>  		Tia ,  JimL
>   
Look if your chan_agent.so module is loaded and working fine...

Cheers,

-- 
Ing. Miguel Molina
Grupo de Tecnología
Millenium Phone Center
PBX: (+57 1)6500800 ext. 1201
Fax: (+57 1)6500816
Móvil: (+57)3138873587