[asterisk-users] out of the box or do it your self?

[Lenz Emilitri]

The problem with this seems to be that when you make a distro, you want it
to be many things to many people (easy to use, lots of features, support
lots of hardware, you name it). When you build a medium/large call-center,
you usually want to keep it lean and mean, as you need a high uptime and do
not want to spend the night debugging a problem that is related to some
module you do not actually need.

On the other side, I'd say that we have likely hundreds of clients who build
small to medium call centers with canned Asterisk distros, and they usually
work reasonably well up to 50-70 seats. So the bottom line is that in most
cases they are just "good enough". On the other side, when they are not, the
result is a blood bath - I have a few horror stories to share, but I'll keep
them for Halloween :)

Just my two Swiss cents,

l.


2009/3/27 David fire <ddfire at gmail.com>

> hi
> i had installed many systems, many of them for call centers
> i had always installed them from scratch compiling asterisk and writing all
> the config from temaplates i did my self.
> but i saw so many out of the box solutions and i was thinking how good they
> are? to make one like elastix or druid (or any one) you need to know a lot
> of linux and asterisk so if a guy (or a group of guys) who know a lot make a
> distro maybe it is good enougth...
> David
>
> 2009/3/26 Steve Edwards <asterisk.org at sedwards.com>
>
>> On Thu, 26 Mar 2009, David fire wrote:
>>
>> > i want to ask for your opinion what is better for a call center 100
>> > current calls and other 200 current calls make the server step by step
>> > or use a auto install cd like asterisk now, druid elastix ....? and why?
>>
>> idontunderstandyourquestionbutithinkcaseandpuctuationmayhelp
>>
>> If you are asking for an opinion on whether to use an all-in-one package
>> or build up from scratch -- it depends.
>>
>> If you need all the cruft on the disc, install it. It may be a
>> "prerequisite" to be supported.
>>
>> If you don't need all the cruft or support, no. You should do a minimal
>> "server" (no X) install. Meaning, de-select everything in the distro.
>> Then, build up your installation based on your actual needs.
>>
>> You will end up with a more efficient and secure system that is easier and
>> faster to maintain -- and as a bonus, you will gain an understanding into
>> what's actually going on in your box.
>>
>> Thanks in advance,
>> ------------------------------------------------------------------------
>> Steve Edwards      sedwards at sedwards.com      Voice: +1-760-468-3867 PST
>> Newline                                             Fax: +1-760-731-3000
>>
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>
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