[asterisk-users] Know who's logged in

[Mark Michelson]

Miguel Molina wrote:
> Hi all,
> 
> For those of you people that use Agents (with Agentlogin, not 
> AgentCallbackLogin) on a call center, I have this need: when the agent 
> logs in, a channel keeps running all the time that the agent is logged 
> in to receive the incoming calls. How do I know which agent logged in 
> (code)? Right now, if I query the login channel, there is no information 
> about which agent is logged on:
> 
> # asterisk -rx "show channel SIP/303-b2f1c368"
>  -- General --
>            Name: SIP/303-b2f1c368
>            Type: SIP
>        UniqueID: 1238094839.425549
>       Caller ID: 303
>  Caller ID Name: Ext. 303
>     DNID Digits: 7700
>           State: Up (6)
>           Rings: 0
>   NativeFormats: 0x2 (gsm)
>     WriteFormat: 0x2 (gsm)
>      ReadFormat: 0x2 (gsm)
>  WriteTranscode: No
>   ReadTranscode: No
> 1st File Descriptor: 111
>       Frames in: 6199
>      Frames out: 4847
>  Time to Hangup: 0
>    Elapsed Time: 3h29m16s
>   Direct Bridge: <none>
> Indirect Bridge: <none>
>  --   PBX   --
>         Context: XXXXXXXXXXX
>       Extension: XXXXX
>        Priority: XXXXXX
>      Call Group: 0
>    Pickup Group: 0
>     Application: AgentLogin
>            Data: (Empty)
>     Blocking in: ast_waitfor_nandfds
>       Variables:
> AVAILSTATUS=0
> AVAILORIGCHAN=SIP/303
> AVAILCHAN=SIP/303-0949f890
> SIPCALLID=Y2MzOTc0NmExYjVkNDNjMzhhY2I1MDMwNTk0NTJkYzQ.
> SIPUSERAGENT=X-Lite release 1100l stamp 47546
> SIPDOMAIN=XXXXXXXXX
> SIPURI=sip:303 at XXXXXXXXXXXXXXXXX
> 
>   CDR Variables:
> level 1: clid="Ext. 303" <303>
> level 1: src=303
> level 1: dst=XXXXXXXXXX
> level 1: dcontext=XXXXXXXXXXX
> level 1: channel=SIP/303-b2f1c368
> level 1: lastapp=AgentLogin
> level 1: start=2009-03-26 14:13:59
> level 1: answer=2009-03-26 14:13:59
> level 1: duration=0
> level 1: billsec=0
> level 1: disposition=ANSWERED
> level 1: amaflags=DOCUMENTATION
> level 1: uniqueid=1238094839.425549
> 
> Is there an option for Agentlogin() to set a channel variable on the 
> login channel that contains the code of the agent that successfully 
> logged in? If not, would this be hard to accomplish by tweaking the 
> chan_agent.c code to do that? It would be a really nice feature. I'm 
> using asterisk 1.4.22.
> 
> Thanks for any clue on this,
> 

There is a CLI command "agent show" which will list all agents. This output will 
show the agent's number, name, whether he/she is logged in, and moh class. 
Similarly, there is a command "agent show online" which will only list logged-in 
agents.

Mark Michelson