[asterisk-users] Recommended USB Headsets ?

Mon Mar 23 13:41:39 CDT 2009

I think we can conclude that hardphones should be used if you cannot under
any circumstances loose the call (power goes down in building, phones still
powered by PoE switches on UPS) or if you prefer/don't mind spending the
extra on hardphones... and softphones if it doesn't make a difference.

All this from a usb headset recommendations thread :)

but on that subject... plantronics all the way, they seem to realise that
agents will complain if the headsets hurt (too tight, pulls hair etc etc)
and that agents don't really care about the equipment they are using and so
need to be strong.  we use non usb plantronics (no idea what model)
headsets, never had one break except for chairs running over cables, but a
few cable ties stopped that from happening ever again though!

2009/3/23 Steve Totaro <stotaro at totarotechnologies.com>

> On Mon, Mar 23, 2009 at 12:39 PM, Tzafrir Cohen
> <tzafrir.cohen at xorcom.com> wrote:
> > On Mon, Mar 23, 2009 at 12:03:42PM -0400, Steve Totaro wrote:
> >> On Mon, Mar 23, 2009 at 11:44 AM, Tzafrir Cohen
> >> <tzafrir.cohen at xorcom.com> wrote:
> >> > On Mon, Mar 23, 2009 at 03:09:54PM +0000, Gordon Henderson wrote:
> >> >> On Mon, 23 Mar 2009, Tzafrir Cohen wrote:
> >> >>
> >
> >> >> A lot of the issues I've seen have been more to do with comfort than
> >> >> quality... If you're going to wear something all day then it had
> better be
> >> >> comfortable to use and easy to clean...
> >> >
> >> > A hardware phone is way less screen space to use for the user
> interface.
> >>
> >> And that is bad how?  A small app, screen pop, or whatever would work
> >> very well and not potentially kill a phone call, sale, or lose you
> >> money.
> >
> > Seems like you have a lousy window manager. If a phone is so important
> > it should be "on top" (or above that).
>
> You first asked, "Can you just send it to the background so it does
> not occupy and [screen] space while not in use? Trivial for a software
> phone."
>
> Then you said "Seems like you have a lousy window manager. If a phone
> is so important it should be "on top" (or above that)."
>
> Circular and tiring doublespeak trying to impersonate some kind of
> logic.....
>
> >
> > You ask the users with those fancy keyboard with the extra 20 buttons
> > not to use one of them for "Answer call"? You ask them to actually get
> > their hands off the keyboard (and mouse?) to answer a call? How very
> > productive.
>
> I don't ask user's to use softphones, obviously you have missed the point.
>
> I was offering app alternatives that could control the "Real" phone
> and the other way around, period.
>
> Please don't try to spin my words and especially your own.  I have
> caught you doing this many, many times over the years and it doesn't
> work with me.  Selectively snipping or misquoting is deceitful and you
> are guilty of it regularly.  Check the archives.
>
> >
> >> >
> >> > Can you change a theme of a hardware phone?
> >>
> >> How many people actually would do this?  In any fortune 500 or higher
> >> company I have worked in (first, softtphones would never even be
> >> considered) and support of "skins" "themes" would not be entertained.
> >
> > What would it take you to put the right icons on a Cisco phone so the
> > dumb secretary could understand what they mean? Could you group the
> > "function" buttons in logical groups?
>
> I am sure I could if you gave some example other than "right icons"
> and "group function buttons"....  Lack of clarity leads to no answers.
>
> >
> > What would it take you to get a nice Polycom phone but with the big
> > buttons the old Grandstream Bug-tone has, so that granny can use it?
>
> An ATA with big ole buttons, they exist, I see commercials for them
> all the time.
>
> >
> >>
> >> Only people I see changing "Themes" of phones are teenie boppers
> >> putting "bling" on their cellies.
> >
> > Or granny[1]. Or maybe a PHB who happens to also have some pretty thick
> > glasses?
> >
>
> Aunt Tilly was laid-off, anyone else can simply use an ATA and a
> specialized phone.
>
> >> >
> >> > Can you just send it to the background so it does not occupy and
> >> > [screen] space while not in use? Trivial for a software phone.
> >> >
> >>
> >> Yes, just push the hard phone to the side.....
> >
> > 1. Messing your desk in the process.
> > 2. Moving parts. Increases the chance that the wire in the back will
> > disconnect. Causing you eventually to lose a call. Which we cannot
> > afford in a F500C.
>
> 1.  Moving a phone on a clean desk does not make it messy.
> 2.  Park the call, but I have moved thousands of phones and unless
> someone has the wire pulled so tight, there was absolutely no chance
> of pulling out the power.  If you mean a patch cable, then buy decent
> patch cables.....
>
> All moot points, broken down one by one.
>
> Other posters don't seem to much care either......
>
> >
> > [1] which happens to be aunt Tilly? Those silly examples make me think
> > of the Aunt Tilly threads.
> >
> > --
> >               Tzafrir Cohen
> > icq#16849755              jabber:tzafrir.cohen at xorcom.com<jabber%3Atzafrir.cohen at xorcom.com>
> > +972-50-7952406           mailto:tzafrir.cohen at xorcom.com
> > http://www.xorcom.com  iax:guest at local.xorcom.com/tzafrir
>
>
> --
> Thanks,
> Steve Totaro
> +18887771888 (Toll Free)
> +12409381212 (Cell)
> +12024369784 (Skype)
>
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