[asterisk-users] Overriding Queue Wrapup Time

[Robert Broyles]

So I'm guessing, I would disable any wrapup on the queue, and then in my 
'h' extension pause the agent for a set period of time, with another 
extension to unpause the agent if entered? 

Or is there a better way to set the pause after the call is over?

Thanks!

--
Regards,
Robert Broyles




Mark Michelson wrote:
> Robert Broyles wrote:
>   
>> Is there a way to override the queue wrapup time on the fly?
>>
>> I would like to allow a longer wrapup time for my agents, but if they 
>> are already done with closing up the call ticket, I would like them to 
>> be able to dial an extension or something to override the wrapup.
>>
>> Is there a way to do that?
>>
>>     
>
> There's not a way to do that using the wrapuptime of a queue member, but there 
> are other ways you could potentially take care of this. For instance, you can 
> pause a queue member once he has finished talking and set a timer so that the 
> member will automatically become unpaused after a certain time. If the member is 
> ready to receive calls again before the time has expired, he can dial an 
> extension to unpause himself.
>
> Mark Michelson
>
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