[asterisk-users] Multi-tenant with receptionist features for managed service

[Gavin Henry]

Dear all,

I'm currently researching options for a MT asterisk gui/system for a
small business centre that will have 12 units in it. Each unit will be
configured for one extension.

The system there will have a max of 12 concurrent calls to PSTN
provided via an ADSL/SDSL link to our VoIP provider in the UK, using
g.711, maybe g.729 dependant on networking costs. Fallback will
be to 4 analogue lines should this go down.

What is key is billing information and the ability for a receptionist
to see all active calls and do transfers etc. Much like the Flash
Operator Panel. Desktop Software may also be needed for this purpose
or can be done via a traditional bank of lines on an IP phone
accessory module.

If anyone has any ideas on the best way to put this together, I'm all ears ;-)

I was going to use an OpenVOX card and Dell T100 box, with 12 Aastra
53i phones. There's a £4k budget for this (still waiting for more into)which
will include the networking connection and equipment. If I can afford it I
normally go Sangoma with Echo cancellation, but as it's a fallback service,
so I'm not bothered.

I think I've covered everything. There will be many more business
centres to come as this first project will be the blueprint one. The
end goal is to also move this to a data centre and not have it on site
with the pstn fallback options, but use redundant links to our DC.
Like a mini-ITSP for our area. I haven't figured the receptionist part
for that bit yet though ;-)

Thanks,

Gavin.

P.S. I have thought about pbxinaflash and a2billing, but I'm not sure
if it would not be clunky for a novice to handle (receptionist). I may
go down that route and hire the FreePBX team to fill in the mixing pieces
of Multi-tenant if they are interested.