[asterisk-users] Aastra 480i repair?

[Bob Pierce]

On Fri, 2009-03-06 at 09:41 -0500, mark at njycamps.org wrote:
> Anyone know where I can get an Aastra 480i repaired? The phone works
> on speakerphone, but when you lift the receiver offthe hook, the phone
> does not engage. There is something wrong with the "hook". The
> receiver works fine, on another phone, the phone has had its firmware
> flashed, and again, the phone wroks fine using the speakerphone. 

I hope you don't have too many of those. we bought 80 of them for our
office, and I'm sure that 20 of them have already had problems with
their off-hook sensor. Even phones that have worked good in the past are
now starting to fail. I hear aprox. 1 new phone failure report each
week. 

Now that our phones are off warranty, I've had to ship them straight to
Aastra. They recently repaired 7 of them for me for $25 each. Now I'll
just wait and see if the fix is really a fix or if they are going to
fail again. I dealt with Linda at Aastra:
Linda Berendt <lberendt at aastra.com>

Needless to say, we're not buying Aastra phones anymore. We're pretty
happy with Polycom phones right now.

Bob