[asterisk-users] Queue Issue (1.4.21.1)
Kev Szaszvari
kev at mailcall.com.au
Tue Jun 30 05:09:40 CDT 2009
What version do you mean.. 1.6?
Upgrading might be a option, but we cant loose any functionality/stability
----- Original Message -----
From: Paul Hales
[mailto:pdhales at optusnet.com.au]
To: Asterisk Users Mailing List -
Non-Commercial Discussion [mailto:asterisk-users at lists.digium.com]
Sent:
Tue, 30 Jun 2009 14:57:26 +1000
Subject: Re: [asterisk-users] Queue Issue
(1.4.21.1)
>
> I think the handling of this may have improved in later versions of
> Asterisk - is an upgrade an option?
> (I tested this with a newer version of Asterisk recently, and it behaved
> how you were hoping it would behave)
>
> PaulH
>
>
> Kev Szaszvari wrote:
> > The strange thing is, Queue calls are working as per expected. If they get
> a call from the queue they wont get another until the 1st call is done.
> >
> > Its only when the agent received a direct call or a internal call from
> another staff member, the queue continues to ring their phone.
> >
> >
> >
> > ----- Original Message -----
> > From: Kev Szaszvari
> > [mailto:kev at mailcall.com.au]
> > To: Asterisk Users Mailing List -
> > Non-Commercial Discussion [mailto:asterisk-users at lists.digium.com]
> > Sent:
> > Tue, 30 Jun 2009 11:36:32 +1000
> > Subject: Re: [asterisk-users] Queue Issue
> > (1.4.21.1)
> >
> >
> >
> >> It appears that that option is set
> >>
> >> from queues.conf
> >>
> >>
> >> [ops]
> >> musicclass = default
> >> strategy = leastrecent
> >> timeout = 5
> >> retry = 1
> >> wrapuptime= 3
> >> autofill = yes
> >> autopause = no
> >> maxlen = 0
> >> joinempty = yes
> >> leavewhenempty = no
> >> ringinuse = no
> >>
> >> ----- Original Message -----
> >> From: Paul Hales
> >> [mailto:pdhales at optusnet.com.au]
> >> To: Asterisk Users Mailing List -
> >> Non-Commercial Discussion [mailto:asterisk-users at lists.digium.com]
> >> Sent:
> >> Tue, 30 Jun 2009 11:01:40 +1000
> >> Subject: Re: [asterisk-users] Queue Issue
> >> (1.4.21.1)
> >>
> >>
> >>
> >>> The queue option
> >>>
> >>> ringinuse = no
> >>>
> >>> might be what you are looking for.
> >>>
> >>> PaulH
> >>>
> >>>
> >>> Kev Szaszvari wrote:
> >>>
> >>>> Hi All
> >>>>
> >>>> I am using asterisk 1.4.21.1
> >>>>
> >>>> Im not sure if this is a issue but it has become one for me :)
> >>>>
> >>>> When agents are logged in to a queue (AgentCallBackLogin) and they
> >>>>
> >> receive
> >>
> >>> a direct line call or a transfer they still receive queue calls.
> >>>
> >>>> EG
> >>>>
> >>>> Someone in our company transfers a call to a agent - When on the
> >>>>
> >>> transferred call the queue is still trying to ring the agents phone.
> >>>
> >>>> I tried setting "call-limit = 1" but then the agents lost the ability
> to
> >>>>
> >>> announce transfer.
> >>>
> >>>> Has anyone solved this before?
> >>>>
> >>>> Kev
> >>>>
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