[asterisk-users] Queue Issue (1.4.21.1)

[Paul Hales]

I think the handling of this may have improved in later versions of
Asterisk - is an upgrade an option?
(I tested this with a newer version of Asterisk recently, and it behaved
how you were hoping it would behave)

PaulH


Kev Szaszvari wrote:
> The strange thing is, Queue calls are working as per expected. If they get a call from the queue they wont get another until the 1st call is done.
>
> Its only when the agent received a direct call or a internal call from another staff member, the queue continues to ring their phone.
>
>
>
> ----- Original Message -----
> From: Kev Szaszvari
> [mailto:kev at mailcall.com.au]
> To: Asterisk Users Mailing List -
> Non-Commercial Discussion [mailto:asterisk-users at lists.digium.com]
> Sent:
> Tue, 30 Jun 2009 11:36:32 +1000
> Subject: Re: [asterisk-users] Queue Issue
> (1.4.21.1)
>
>
>   
>> It appears that that option is set
>>
>> from queues.conf
>>
>>
>> [ops]
>> musicclass = default
>> strategy = leastrecent
>> timeout = 5
>> retry = 1
>> wrapuptime= 3
>> autofill = yes
>> autopause = no
>> maxlen = 0
>> joinempty = yes
>> leavewhenempty = no
>> ringinuse = no
>>
>> ----- Original Message -----
>> From: Paul Hales
>> [mailto:pdhales at optusnet.com.au]
>> To: Asterisk Users Mailing List -
>> Non-Commercial Discussion [mailto:asterisk-users at lists.digium.com]
>> Sent:
>> Tue, 30 Jun 2009 11:01:40 +1000
>> Subject: Re: [asterisk-users] Queue Issue
>> (1.4.21.1)
>>
>>
>>     
>>> The queue option
>>>
>>> ringinuse = no
>>>
>>> might be what you are looking for.
>>>
>>> PaulH
>>>
>>>
>>> Kev Szaszvari wrote:
>>>       
>>>> Hi All
>>>>
>>>> I am using asterisk 1.4.21.1
>>>>
>>>> Im not sure if this is a issue but it has become one for me :) 
>>>>
>>>> When agents are logged in to a queue (AgentCallBackLogin) and they
>>>>         
>> receive
>>     
>>> a direct line call or a transfer they still receive queue calls.
>>>       
>>>> EG
>>>>
>>>> Someone in our company transfers a call to a agent - When on the
>>>>         
>>> transferred call the queue is still trying to ring the agents phone.
>>>       
>>>> I tried setting "call-limit = 1" but then the agents lost the ability to
>>>>         
>>> announce transfer.
>>>       
>>>> Has anyone solved this before?
>>>>
>>>> Kev
>>>>
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>
> This Communication is intended only for the use of the individual or entity to which it is addressed and may contain information that is privileged, confidential or copyright. You are hereby notified that any dissemination, distribution or copying of this communication is
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