[asterisk-users] Limit transfers

[Danny Nicholas]

As  I see it, even though this is an HR problem, there are some technical
solutions.   The first one would be to show the Agent the CDR record.  As
Abraham Lincoln said, "Fool me once shame on you, fool me twice, shame on
me".   The next one would be to block some exchanges/numbers.   For example,
say your dialplan had the "standard items",
_XXXXXXX,1,Dial(DAHDI/g1,${$EXTEN}) and
_XXXXXXXXXX,1,Dial(DAHDI/g1,${EXTEN}).  You would just add these lines -
_5551212,1,Playback(number_is_blocked) and
_9009761313,1,Playback(number_is_blocked).  Even better would be to create a
database of blocked numbers and read it like this;
_XXXXXXX,1,Macro(Dial_after_check,$EXTEN}) and
_XXXXXXXXXX,1,Macro(Dial_after_check,${EXTEN})  [macro_Dial_after_check]

-          s,1,Set(checkval=${DB(blocked/${ARG1})

-          s,n,gotoif($["${checkval}" == "yes"]?blocked)

-          s,n,Dial(DAHDI/g1,${ARG1})

-          s,n,hangup

-          s,n(blocked),Playback(number_is_blocked)

-          s,n,hangup

 

 

  _____  

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Lenz Emilitri
Sent: Tuesday, June 23, 2009 7:26 AM
To: dveiga at advtechnology.com.ar; Asterisk Users Mailing List -
Non-Commercial Discussion
Subject: Re: [asterisk-users] Limit transfers

 

I believe this is more a human resources problem than a technical one. You
will first need some sort of CDR analysis tool to spot calls to expensive
destinations, and then you wil track back who was the agent in change of the
call. 

I am sure that if there is word out that you are tracking these items,
agents will simply "behave well" and the problem will go away.

Just my two cents,

l.

 

 

2009/6/21 Daniel A. Veiga <dveiga at advtechnology.com.ar>

I have asterisk installed in a callcenter: 60 DAHDI external lines and
72 SIP extensions, and have a BIG PROBLEM.

Image a friend of one of the agents wants to call abroad paying the
local fee. He dials to the callcenter, uses DID to get to his friend,
asks him to place the call on hold and dial abroad and then hangup to
bridge the call!!!

I discovered this by chance when one of the agents, after answering an
external call, tryed to hangup and place a new call. He really pressed
the hook for a few milliseconds and was interpreted as a flash. After
finishing the call he hanged, bridging the first call with the second.

I cannot disable call forwarding, as the agents need it under certain
circumstances. What I need to do is disable bridging two external
lines.
Has anybody faced this problem?

Thanks,


                                 Daniel


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