[asterisk-users] Limit transfers

[Jason Aarons (US)]

What is to stop anyone from dialing international at any time,
regardless if he bridges someone else on?

Usually we implement Force Authorization Codes (When dialing out after
dialing you have to enter a code) to track all Long
Distance/International calls. You can then generate bill back reports to
departments by code. Some software (ISI InforTel) can trigger an email
alert if someone spends more than $100USD in a day based upon CDR
records, etc.




-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Daniel A.
Veiga
Sent: Saturday, June 20, 2009 10:15 PM
To: asterisk-users at lists.digium.com
Subject: [asterisk-users] Limit transfers

I have asterisk installed in a callcenter: 60 DAHDI external lines and
72 SIP extensions, and have a BIG PROBLEM.

Image a friend of one of the agents wants to call abroad paying the
local fee. He dials to the callcenter, uses DID to get to his friend,
asks him to place the call on hold and dial abroad and then hangup to
bridge the call!!!

I discovered this by chance when one of the agents, after answering an
external call, tryed to hangup and place a new call. He really pressed
the hook for a few milliseconds and was interpreted as a flash. After
finishing the call he hanged, bridging the first call with the second.

I cannot disable call forwarding, as the agents need it under certain
circumstances. What I need to do is disable bridging two external
lines.
Has anybody faced this problem?

Thanks,


                                  Daniel


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